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Public Consulting Group · 3 days ago

Supv Product Management

Ada County, ID

Full-time

Onsite

Mid Level

$80K/yr - $96K/yr

3+ years exp

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Supervisor of Product Management plays a pivotal role in managing production operations, ensuring products meet client expectations and regulatory requirements while collaborating with various teams. Responsibilities include managing incidents, coordinating with development teams, and facilitating resource management to enhance operational efficiency.

ConsultingManagement ConsultingService Industry

No H1B

Responsibilities

Develop and maintain documentation such as user stories, business requirements, configuration logs and test plans—engaging PCG subject matter experts, clients, and stakeholders to align delivered solutions with desired outcomes within project schedules. Facilitates client walkthrough UAT meeting

Support project managers across multiple clients, collaborating with various teams throughout customization, implementation, training, and ongoing operations to ensure cohesion across the product. Leads cross-module integration governance and decision-making forums to ensure consistent execution of shared processes

Coordinate with developers, QA teams, and users to plan and execute testing processes, identify root cause of system issues, and validate deployment of work packages

Define and track KPIs, and ensure strategic decisions and impacts are communicated across all module leads and stakeholders

Spot opportunities for process enhancements and contribute to updates of standard operating procedures, release documentation, and training materials

Manage Tier-2 incident assessments, including conducting root cause analyses, classifying severity, and planning resolutions

Work alongside the Service Desk Manager to ensure tickets are routed and prioritized appropriately

Act as the escalation contact for unresolved issues from Tier-1 support staff and escalates unresolved issues and risks to the project manager

Confirm that solutions are properly deployed and verified within production environments in accordance with established project processes and norms

Facilitate working sessions to address and resolve issues, risks, and resource constraints, escalating unresolved items to the Project Manager as needed

Monitor and ensure completion of team member activities in alignment with approved processes and schedules

Coach and support module leads, ensuring clarity of roles, deliverables, and coordination across modules