Planet Home Lending, LLC · 2 months ago
Loan Operations Support Specialist II
Meriden, CT, USA
Full-time
Onsite
Entry, Mid Level
2+ years expPlanet Home Lending, LLC is a recognized Top Mortgage Employer by National Mortgage Professional, seeking a Loan Operations Support Specialist II. This role involves monitoring and generating written communication for special loan portfolios and managing letter processes while ensuring compliance with applicable laws and guidelines.
BankingFinanceFinancial Services
Responsibilities
Manages the following, but not limited to, letter processes: LM145, 745, 002,136 303, 307, PM014-14D, 30/90 Day demands, CFPB Early Intervention, and Low UPB. Completes and maintains all Action/Payee Headers as appropriate. Updates and reviews the MSP system with all new indices used in the calculation of the ARM portfolio. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Review upcoming changes to ensure all ARM data is accurate and consumer disclosures are sent timely
Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data including changes for loan modifications, due date changes and/or deferments. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Provides support and training to newer member of the team to ensure department is following process uniformly
Completes all data requirements within MSP for Step Rate Modifications, Balloon Loan, Deferred Interest Loan, Pay Option ARMs and any other acquired special loan population that will need specific MSP data requirements. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines and provides support to other member of the team on training and awareness of these special loan requirements
Maintains, updates and produces reports for special loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum two years loan servicing experience required
Effective verbal and written communication skills with ability to instruct members of team
Some reporting experience and data analytics
Experience using Microsoft Office
Intermediate Microsoft Excel skills
Displays strong organizational skills and manages time effectively
Ability to multi-task and deal with competing priorities
Ability to meet deadlines
Ability to adapt to a changing environment
Ability to understand and utilize investor guidelines
Preferred
Associated Degree Preferred
Full understanding of Action/Payee Headers, Matured, Balloon, Loss Mit and Demand, Adjustable Rate Mortgage (ARM), and SCRA loan documents preferred
Understanding of FHA, VA, USDA Government loan products preferred
Benefits
3 comprehensive Cigna or Kaiser medical plans
Dental, and vision insurance
Short term and long-term disability insurance
Basic life insurance
401(k)
11 employer paid holidays
Supplemental benefits to include life insurance, critical illness and accident plans
Company
Planet Home Lending, LLC
Our friendly culture supports your career success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$475M2024-12-13Debt Financing· $475M
Leadership Team
Bill Shuler
Executive Vice President and Chief Information Officer
Ben Hughes
EVP, Chief Human Resources Officer
Recent News
2025-12-24
2025-12-16
2025-11-18
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