Apply on Employer Site

UL Solutions · 5 days ago

North America, Engineering Leader, Built Environment

Northbrook, IL

Full-time

Hybrid

Senior Level

$100K/yr - $133K/yr

5+ years exp

UL Solutions is a global leader in applied safety science, dedicated to transforming safety, security, and sustainability challenges into opportunities. The North America Engineering Leader will implement capacity management, drive process improvements, and lead a high-performing team while ensuring customer satisfaction and compliance with policies.

AdviceAnalyticsEducationPublic Safety

Responsibilities

Implements and executes capacity and capability management under the guidance of the Signature Solutions Business Manager

Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively

Responsible for driving process improvements to ensure financial results are achieved

Typically supports local members of a team but may support remote employees in other locations

Drives a high performing team by managing the performance and development of team members

Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement

Holds team and self accountable for results, assists Business Manager in defining goals and performance objectives and metrics to execute strategy

Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale

Ensures understanding of and compliance with all established policies and requirements

Increases customer loyalty for the Global & Strategic Accounts, anticipates customer needs and provides proactive solutions

Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same

Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL Solutions can do better, what is working well and identifies actions and solutions. Provides direct support to customers and team by providing technical guidance and engineering judgment to complete projects and address all issues arising needing resolution (i.e.. customer complaints, unusual requests, technical advice)

Ensures quality and adherence to policies and standards requirements. Leads and/or participates in discussions to drive business initiatives through brainstorming discussions

Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc. )

Delegates Project Handlers to establish the appropriate test programs

Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications and customer notifications

Explains UL family of company's policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience with the UL Solutions family of companies

Communicates and exemplifies ULs Vision and Mission

Leads, promotes and embraces change through self and team

Collaborates and builds trust within the organization and with customers to meet or exceed their expectations

Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same

Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices

Performs other duties as directed

Qualification

Engineering degreeLean SigmaLeadership experienceBusiness acumenProject managementCustomer collaborationPerformance managementDiverse team managementAnalytical skillsCommunication skills