Paysafe · 3 days ago
Incident Manager
Jacksonville, FL
Full-time
Onsite
Mid Level
3+ years expPaysafe is a leading global payments provider, and they are seeking an Incident Manager to support the day-to-day Incident Management operational process for all business units. The role involves leading incident review meetings, preparing post-incident reports, and promoting adherence to global Incident Management processes.
Financial ServicesFinTechMobile PaymentsRisk Management
Responsibilities
Support the day-to-day Incident Management operational process for all business units
Lead the preparation of Post Incident Reports
Schedule and lead incident review meetings
Follow-up with key resources to obtain all the information needed to produce incident reports
Follow through, follow-up and track incident actions from reports
Help standardize, automate, and improve the incident management process
Find innovative ways to streamline our service management and operational processes
Analyze trends for recurring incidents and problems; escalate in a timely manner
Ensure the Incident , Problem and Change Management Practices are followed
Develop Incident Management reports that support KPIs
Promote the adoption and adherence to the global Incident Management process and support continual service improvement efforts
Be part of a 24x7x365 rotation of Incident Managers who provide exceptional service
Qualification
Required
University degree in IT, business or equivalent field of study
Familiarity with ITIL framework and practices, ITIL V3 or ITIL 4 Foundations certification
Minimum of 3 years' experience in IT service operations, service delivery or service management
A good knowledge of ITSM tools
A very good understanding of Incident Management, Problem Management and Change Management processes
A sound understanding of infrastructure and application components, how these rely and interact with each other, and how they deliver services to end customers
Strong communication and interpersonal skills
The ability to build strong relationships with staff members, internal stakeholders and external parties
Strong problem-solving capabilities, analytical, efficient, and quick thinker
Excellent English reading and writing skills
Ability to lead meetings with senior management
Ability to work with geographically dispersed teams representing different cultures
Strong collaboration skills and the ability to manage conflict
Passionate about getting work done in a professional and timely manner
Ability to prioritize complex tasks, overcome obstacles and negotiate solutions
Embrace change and thrive in a complex, high velocity IT environment
Positive, thoughtful and ‘make it happen' personality
Preferred
Experience with ServiceNow is an asset
Knowledge of Spanish is an asset
Experience in the Payment Processing and Digital Wallets industries is an asset
Company
Paysafe
Paysafe is a global payments provider offering a range of payments solutions for businesses and consumers.
1001-5000 employees
H1B Sponsorship
Paysafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2021-03-31Post Ipo Equity· $2B
2017-08-04Post Ipo Equity
2015-12-23IPO
Leadership Team
Bruce Lowthers
Chief Executive Officer
Christopher W. Russell
Former CEO, now Non Executive Director and Senior Advisor to Managment of Skrill USA, Inc.
Recent News
2025-12-18
fintechbusinessasia.com
2025-12-16
2025-12-15
Company data provided by crunchbase