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Bottlenotes Inc. · 2 months ago

Regional Program Director

Franklin,PA,US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Bottlenotes Inc. is seeking a Regional Program Director to oversee the leadership and operational management of residential services for individuals with intellectual and developmental disabilities. The role involves ensuring high-quality, person-centered services, supervising staff, and maintaining compliance with regulatory standards.

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Responsibilities

Ensure the delivery of individualized, person-centered services that promote independence, dignity, and community inclusion

Monitor and evaluate program performance, implementing improvements as needed to meet quality and compliance standards

Conduct regular site visits to CLA homes to assess operations, staff performance, and resident well-being

Directly supervise Resident Managers and Program Specialists, providing coaching, performance evaluations, and professional development

Support Resident Managers in the recruitment, training, and supervision of DSPs

Perform on-call responsibilities as designed by the CLA department

Promote a positive work environment that encourages teamwork, accountability, and staff retention

Monitor and oversee payroll and scheduling for assigned region, ensuring accuracy and budgetary compliance

Ensure compliance with all applicable state and federal regulations, licensing requirements, and Verland policies

Oversee accurate and timely documentation, including incident reports, service plans, and staff records

Participate in audits, inspections, and investigations as needed

Participates in and leads regional CLA team in performance based contracting requirements

Serve as a liaison between the regional CLA homes and the Director of Resident Services CLA

Collaborate with clinical, nursing, and administrative teams to coordinate holistic care and services

Communicate effectively with families, guardians, and external stakeholders

Assist in the development and monitoring of program budgets

Ensure efficient use of resources, including staffing, supplies, and transportation

Performs other related duties

Qualification

IDDRegulationsLeadership in multi-siteExperience in ODP programsOrganizational skillsCommunication skillsProblem-solving skillsAnalytical skillsMicrosoft Office 365Team collaborationTime management

Required

Experience working with individuals with intellectual and developmental disabilities (IDD), required

Strong knowledge of state and federal regulations governing CLA services

Demonstrated ability to lead and develop teams in a multi-site environment

Excellent organizational, communication, and problem-solving skills

Valid driver's license and ability to travel regionally

Strong leadership, communication, and organizational skills

Knowledge of nonprofit operations, regulatory standards, and industry best practices

Ability to think critically, solve complex problems, and manage multiple priorities

Knowledge of relevant regulations and standards

Ability to work collaboratively in a team environment

Experience in managing cross-functional teams

Ability to adapt to a rapidly changing environment

Ability to prioritize tasks and manage interruptions quickly and appropriately

Ability to work collaboratively and effectively within a team environment

Demonstrate exemplary professional etiquette

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Proficient with Microsoft Office 365 suite and related software

Bachelor's degree in Human Services, Social Work, Psychology, or related field (Master's preferred)

Minimum of 3–5 years of progressive leadership experience in residential services for individuals with intellectual and developmental disabilities (IDD)

Must be able to successfully meet the regulated background check requirements