Butler Machinery · 3 weeks ago
Service Manager - Ag
Dickinson, ND
Full-time
Onsite
Mid LevelButler Machinery is an industry-leading equipment provider with over 70 years in the marketplace. The Service Manager will oversee the Ag Service Department, ensuring customer satisfaction, managing staff, scheduling services, and resolving disputes.
AgricultureMachinery ManufacturingManufacturingRentalRetailService Industry
No H1B
Hiring Manager
Grant Kendall
Responsibilities
Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc
Maintains a high level of customer satisfaction
Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers
Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination
Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies
Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate
Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc
Handles documentation and resolution of Goodwill claims with manufacturers
Determines needs relating to special tooling, equipment, vehicles, work hours, etc
Interviews and hires personnel for the service department
Maintains a safe, clean, neat, and orderly work environment
Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up
Resolving customer disputes to ensure fair value for the customer and company
Review work orders and ensure timeliness of completion and accuracy
Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc
Regularly review JHA’s, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc
Works within and promotes the vision, mission, and values of BMC
Performs other duties as assigned
Manages all service department personnel
Organizes, communicates and delegates responsibilities and priorities to ensure the successful operation of the department
Provides regular and timely feedback that recognizes employee performance, motivates employees and promotes self-development
Communicates with and coaches employees on assignments, providing technical expertise as needed
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development
Qualification
Required
Mechanical experience with the product lines we represent
Excellent customer service skills
Good oral and written communication skills
Computer knowledge
Must have good leadership, detail and organizational skills
Ability and willingness to work flexible hours
Must possess a clean driving record
Preferred
Completion of Lead Yourself for internal candidates is preferred
Two-year degree or equivalent experience and training preferred
Prior supervisory experience or Service Management Training preferred
Benefits
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer-paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
Company
Butler Machinery
Butler Machinery provides solutions in agricultural equipment, construction machineries, trailers, power systems, and light towers.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Solberg
Chief Financial Officer
Amanda Burleson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase