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Samsung Semiconductor · 2 days ago

Manager, DRAM Customer Quality

San Jose, California, United States

Full-time

Onsite

Mid, Senior Level, Lead/Staff

$157K/yr - $243K/yr

8+ years exp

Samsung Semiconductor is a global leader in technology solutions, providing innovative designs that power everyday tools. The Manager DRAM Customer Quality role focuses on supporting Tier 1 customers for DRAM products by coordinating failure analysis, managing customer communications, and ensuring quality requirements are met.

Semiconductor

H1B Sponsor Likely

Responsibilities

Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations

Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer

Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met

Create and maintain a system to track details for a customers’ Quality related requirements across global teams

Drive solutions to deliver consistent results and sustainable customer satisfaction impact

Complete other responsibilities as assigned

Qualification

Semiconductor memory experienceB2B customer facing roleDRAM product engineeringElectrical Engineering degreePlatform design experienceComponent packaging knowledgeQualityReliability expertiseCuriosityResilienceCreativeCollaboration skillsWriting skillsInnovative

Required

Bachelor's Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience

Semiconductor memory or closely related semiconductor industry experience

Experience in a B2B customer facing role supporting highly technical content

Excellent collaboration and communication skills is a must

Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines

DRAM or other high performance memory IC design, application, test, or product engineering

Platform design related to memory controller or memory channel and interface

Advanced component packaging for high speed interface

Semiconductor Component Quality and Reliability

You're inclusive, adapting your style to the situation and diverse global norms of our people

An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding

You're collaborative, building relationships, humbly offering support and openly welcoming approaches

Innovative and creative, you proactively explore new ideas and adapt quickly to change

Preferred

Master's degree in Business, Engineering, or related discipline a plus

Benefits

Medical/Dental/Vision/401k

Charitable giving match

4+ weeks of paid time off a year

A stipend for fertility care or adoption

Medical travel support

Virtual vet care for your fur babies

On-demand apps and free confidential therapy sessions

Onsite Café and gym

Virtual classes

Flexible environment

Company

Samsung Semiconductor

Samsung Semiconductor, Inc. (SSI) is a multi-billion dollar wide range of industry-leading semiconductor solutions.

Founded in 1974

San Jose, California, USA

10001+ employees

https://www.samsung.com/us/samsungsemiconductor

H1B Sponsorship

Samsung Semiconductor has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (130)

2024 (110)

2023 (153)

2022 (134)

2021 (124)

2020 (134)