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Winsupply · 2 days ago

Customer Experience Specialist

Moraine, OH

Full-time

Onsite

New Grad, Entry Level

Winsupply is a company focused on enabling entrepreneurs through wholesale distribution across various industries. The Customer Experience Specialist role involves ensuring exceptional service for local company customers by managing inquiries, processing orders, and advocating for WSS benefits in every interaction.

Wholesale

H1B Sponsor Likely

Responsibilities

Respond to customer inquiries; answer telephones, monitor and respond to emails

Research required information using available resources; handle customer complaints diligently

Route calls to appropriate resources / identify and escalate priority issues as necessary

Advocate for WSS in every interaction – WSS buying benefits, monthly promotions, new products, etc

Communicate with customers proactively to manage service expectations

Advise on delivery date expectations, extended lead times on back-orders, etc

Work with RDC employees / Wholesalers Transportation to address delivery issues

Process order exceptions, special orders, and cancellations from local company customers

Reflect order changes on submitted orders, only at the direct request of the customer

Effectively manage and resolve all exception ques to ensure accurate order processing

Correctly reflect any add lines on the purchase order, including quotes, promotions, etc

Verify all order entry and order acknowledgment information is accurate; communicate timely with appropriate customer contacts to rectify unverifiable order entry information as necessary

Ensure information is passed along to fellow DCP specialists, product managers, distribution centers, and other necessary employees so that all matters can be addressed timely and efficiently

Maintain proper documentation on all matters in Cherwell; communicate identified process improvements

Hold oneself to WSS Standards of Service; ensure adherence to WSS policies at all times

All other duties as assigned, including special projects

Qualification

Customer ServiceOrder ProcessingAnalytical ThinkingEffective CommunicationProficient with Office TechnologyWholesale Industry Experience

Required

Associate's Degree in Business, Business Administration or related field

In lieu of degree, relevant experience considered

Experience in wholesale industry a plus

Proficient with office technology and software

Company

Winsupply

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution.

Founded in 1956

Dayton, OH, US

1001-5000 employees

http://www.winsupplyinc.com

H1B Sponsorship

Winsupply has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (16)

2023 (21)

2022 (8)

2021 (7)

2020 (7)