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Bright Direction Dental · 2 months ago

Dental Front Desk Coordinator (FT)

Carpentersville, IL

Part-time

Onsite

New Grad, Entry Level

$17/hr - $24/hr

Bright Direction Dental is seeking a Full-Time Dental Front Desk Coordinator to join their team. The role involves overseeing front desk activities, managing patient interactions, and ensuring efficient workflow while providing excellent customer service.

DentalHealth CareMedicalProfessional Services

Responsibilities

Greet patients and visitors in a friendly and professional manner

Schedule appointments and maintain the appointment calendar

Answer phone calls and address inquiries or direct them to the appropriate department

Verify patient information and insurance details

Coordinate and schedule appointments based on dentist availability

Send appointment reminders to patients and confirm appointments

Handle appointment cancellations and rescheduling

Ensures re-care is being booked

Follows up with patients on unscheduled treatment plans

Maintain accurate patient records and update information as needed

Handle patient registration and check-in/check-out processes

Process and verify insurance information

Collect and record payments for services rendered

Oversees and participates in collections of aged receivables

Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care

Address patient concerns and resolve issues related to appointments, billing, or service

Collaborate with dental professionals to handle patient complaints effectively

Qualification

Dental office experienceDental terminology knowledgeAppointment schedulingDental office software proficiencyCommunication skillsOrganizational skillsMultitasking abilitiesInterpersonal skills