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Paul Hastings · 2 days ago

IT Regional Manager - US

New York, United States

Full-time

Onsite

Director/Executive

$155K/yr - $201K/yr

10+ years exp

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. They are seeking an IT Regional Manager - US to manage geographical offices' IT functions and ensure exceptional customer service while leading a regional office team. The role includes overseeing IT operations, managing team performance, and fostering relationships with office management and customers.

AdviceConsultingLegal

H1B Sponsor Likely

Responsibilities

Ensure exceptional customer service to all internal and external customers; proactively promote and model client service excellence among regional teams and across the broader IT organization; facilitate customer advocacy to drive timely service resolution

Leadership oversight for operational availability of office-technology equipment including computers, printers, peripheral hardware and video conferencing equipment

Utilize IT service management applications and tools (specifically ServiceNow and Jira) in conjunction with departmental best practices to create, update, escalate, and close tickets, recording the life-cycle of all service requests. Ensure call ownership by acting as a liaison between Firm-side IT groups and customers, keeping them informed of service request status until resolution

Manage regional office team’s performance management and set goals and objectives; ensure their continuous technical and professional development; influence them to be flexible and adaptable to the changing needs of their customers and office needs; provide opportunities for team members to build and demonstrate new skills and achievements

Management participation in planning and supporting Enterprise meeting technology events including video conferences, presentations and client meetings

Build trusted relationships with office management and customers; Provide technology consultancy to deliver business solutions to drive office success

Assist PMO with projects by providing leadership in the regional implementation of Firm wide and office-specific initiatives, projects and related deployments

Work with other IT Managers to ensure Firm wide repeatable customer service model and identify and recommend to IT Service Director changes to drive continuous customer service satisfaction and process improvement; Work as an influencing team

Work with IT Infrastructure team to ensure the performance of and perform routine maintenance on network infrastructure, servers, and telecommunication and audio/visual equipment

Foster data security policies and best practices

Periodically travel to regional offices to meet with office management and team

Qualification

IT Service ManagementCustomer Service PrinciplesMicrosoft Operating SystemsNetworking TechnologiesMicrosoft Office SuiteServiceNowJiraRemote Access TechnologiesLAN/WAN SupportTechnical SupportLeadershipTeam ManagementProject Management

Required

Bachelor's degree or equivalent experience

At least 10 years of management or supervisory experience

At least 10 years of experience providing direct support to customers in the areas of software, hardware and networking technologies

At least 10 years of experience in LAN, WAN and network systems support

At least 10 years of experience configuring, installing and maintaining client PC operating systems and related devices

Preferred

Advanced degree

Professional services or law firm experience

Advanced proficiency in IT Service management systems (ServiceNow and Jira preferred)

Benefits

Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability

Flexible Spending Accounts and Health Savings Account

Healthcare Concierge and Advocacy

Lifestyle Spending Account

Voluntary 401(k) Plan and Profit Sharing

10 Paid Holidays per year and a generous PTO Program

Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring

Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)

Retirement Plan Consulting

Anniversary Bonus Program

Professional Development Programs

Transportation and Commuter Benefits

International Travel Insurance

Critical Illness, Hospital Indemnity and Accident Insurance

Auto/Home/Pet Insurance

Prepaid Legal Insurance

Employee Discounts

And More!

Company

Paul Hastings

Glassdoor3.5

Paul Hastings is an international law firm that provides legal solutions to many financial institutions and Fortune 500 companies.

Founded in 1951

Los Angeles, California, USA

1001-5000 employees

http://www.paulhastings.com/

H1B Sponsorship

Paul Hastings has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (16)

2023 (11)

2022 (14)

2021 (10)

2020 (13)