The New School ยท 1 month ago
Assistant Manager, University Center
New York, NY
Full-time
Hybrid
Mid Level
$66K/yr - $66K/yrThe New School is a forward-thinking institution located in New York City, offering innovative educational programs. The Assistant Manager of the University Center oversees daily operations, staff supervision, and technology support for the University Center Lab, ensuring high-quality service and efficient operations.
EducationUniversities
Responsibilities
Oversee day-to-day operations of the University Center Lab, including staff scheduling, timecard processing, and part-time hiring
Act as Manager-on-Duty during assigned shifts, overseeing learning space operations and part-time staff across facilities
Identify and proactively address operational challenges
Train, mentor, and supervise staff to deliver exceptional customer service and technical support
Monitor and manage lab consumables; create purchase orders and maintain inventory of printing supplies
Support and troubleshoot lab-specific equipment, including printers, plotters, and Epson Photo Printers
Provide in-class technical assistance for smart classrooms, escalating issues as needed
Collaborate with the Senior Manager to assess operations, collect and present data, and recommend improvements
Perform additional duties as assigned
Qualification
Required
Bachelor's degree in educational technology or related field, or equivalent professional experience
Experience managing fast-paced technology service facilities and supervising part-time staff
Strong leadership, teamwork, and interpersonal skills
Working knowledge of digital and/or print media workflows, with an interest in support and management systems
Advanced technical, administrative, and communication skills (written and verbal)
Documented experience in management, computer systems, multimedia, and customer service
Preferred
Experience in an academic environment
Knowledge of audio/video processes
Familiarity with ITIL or other IT Service Management frameworks
Experience with customer service ticketing systems
Benefits
Comprehensive medical, dental, and vision coverage
Employee Assistance Program (EAP)
Retirement plan administered by TIAA
Qualified Transportation Expense Plan
Paid vacation and sick leave, with accruals starting on your first day
Paid holidays and floating holidays
Workmode & Telework Policy (if applicable)
Career advancement and professional development opportunities
Access to university programs, lectures, and events featuring world-renowned speakers and organizations
Tuition waiver benefit for eligible employees and dependents
Employee discounts with local vendors and service providers
Company
The New School
Discover a new kind of university, one where scholars, artists, and designers come together to challenge convention and create positive change.
Founded in 1919
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Najlah Hicks
President and Co-Founder
Yixiao Li
Co-Founder & Sponsorship Coordinator of Mandarin Debate Club
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