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Beacon Health System · 2 months ago

Technical Support Specialist I

Granger, IN

Full-time

Onsite

New Grad, Entry Level

Beacon Health System is dedicated to delivering outstanding care and inspiring health. They are seeking a Technical Support Specialist I to provide installation, maintenance, and troubleshooting support for PC and server-related hardware and software, while ensuring high customer satisfaction.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Installing new and replacement PCs for end-user departments, as directed by the Manager

Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users

Maintaining required documentation according to established departmental policies and procedures

Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in

Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC-related problems

Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person)

Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation

Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer

Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies)

Unboxing, assembling and installing new printers

Configuring printers to work on the network and work with analyst on application setup

Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems

Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology

Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies

Completing other job-related duties and special projects as assigned

Attends and participates in department meetings and is accountable for all information shared

Completes mandatory education, annual competencies and department specific education within established timeframes

Completes annual employee health requirements within established timeframes

Maintains license/certification, registration in good standing throughout fiscal year

Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department

Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self

Adheres to regulatory agency requirements, survey process and compliance

Complies with established organization and department policies

Available to work overtime in addition to working additional or other shifts and schedules when required

Qualification

PC/Server hardware installationPC/Server software installationTroubleshooting skillsCustomer service skillsAnalytical skillsDetail orientationTime managementTeamworkCommunication skills

Required

Successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training)

Technical knowledge of computer operations

Technical skills and knowledge to effectively install PC / Server-related hardware and software

Organization and time management skills necessary to prioritize requests and manage customer service expectations

Ability to work independently and pro-actively, as well as in a team-oriented environment

Strong analytical and problem-solving skills needed to gather, analyze and interpret data

Detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner

Interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and co-workers in a professional, clear, courteous and responsive manner

Ability to work a flexible schedule, including being on-call, in order to meet the needs of the Department

Physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position

Preferred

Experience using computer hardware and software applications pertinent to Beacon Health System

Company

Beacon Health System

Beacon Health System is a Hospital & Health Care centre providing health care facilities

Founded in 2012

South Bend, Indiana, USA

5001-10000 employees

http://beaconhealthsystem.org/

H1B Sponsorship

Beacon Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)