Hively · 2 months ago
Provider Specialist (Spanish Speaking)
Pleasanton, California
Full-time
Hybrid
New Grad, Entry Level
$26/hr - $28.50/hrHively is a family-centered social impact organization dedicated to multi-generational well-being. The Provider Specialist will be responsible for onboarding and training childcare providers, ensuring compliance with procedures, and maintaining relationships with them.
CharityChild CareHealth CareMental HealthNon Profit
Responsibilities
Onboarding licensed childcare providers and providing training on systems and billing procedures
Following up on late attendance sheets monthly and calling all of the providers who have not submitted timesheets
Entering and scanning provider rates, licenses and required forms for the AP in the CC4 system
Collecting required forms and identification documents and uploading them into the system
Managing school district entries in the system annually and the administrative team in the data entry
Communicating with parents and providers regarding their payment breakdown for the month
Fielding payment questions and acting as the main point of contact for provider payments
Create training instructions for provider rate process
Other tasks as assigned
Qualification
Required
BA/BS with major coursework in social services/human development or related field
Prior experience in a Family Support or Provider Payments role
Understanding of payment breakdown for provider payments
Ability to define problems, collect data, establish facts, and draw valid conclusions
Technically savvy with ability to learn new systems quickly
Ability to handle PII (personally identifiable information) appropriately and maintain confidentiality
Experience using Microsoft Office software, Zendesk, and Google Suite
Experience with creating and managing spreadsheets in excel or google sheets
Knowledge of all aspects of business office procedures
Ability to communicate effectively both orally and in writing
Ability to deescalate providers or parents
Ability to work independently and as part of a team
Ability to develop and maintain good working relationships with diverse groups of people
Basic math skills
Self started with the ability to multi task
Strong organizational skills
Ability to appear for work on time
Ability to follow directions
Ability to understand and follow posted work rules and procedures
Fluency in written and spoken Spanish
Preferred
Strong preference for Spanish speaking
Provider Payments, Family Support Specialist or Community Services experience
Benefits
Medical, dental and vision plans covered at 100% for the employee
Health & Dependent Care FSA
14 Paid Holidays + 4 flex holidays, including your birthday!
Generous paid time off policy (over 3 weeks per year)
Tuition Reimbursement ($1,000/year)
Employee Appreciation Program
Life & Long Term Disability Insurance covered 100% by Hively
403(b) plan
SEP-IRA plan with an employer contribution of 5% of annual salary
Learning & Development Opportunities
Financial wellness program with unlimited access to personal financial advisors
Industry competitive salary ranges
Company
Hively
Hively is a non-profit organization that offers mental health, family support, and child care services.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Hekl
Chief Executive Officer
Elaine Lenore
Chief Financial Officer
Recent News
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