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Bicycle Health · 1 month ago

Clinical Support Specialist - West Region

United States

Full-time

Remote

Entry Level

$20.75/hr - $20.75/hr

1+ years exp

Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Clinical Support Specialist plays a crucial role in assisting patients through various communication channels and ensuring a high-quality patient experience throughout their care journey.

Health CareHealth InsurancePersonal Health

Responsibilities

Serve as key point-of-contact for patients through their treatment and recovery process

Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise

Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided

Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app

Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care

Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support

All other duties as assigned

Qualification

Medical experienceContact center experienceBilingual SpanishComputer technologyCommunication skills

Required

1-2 years related experience

Medical experience required (ex. Medical Assistant, Pharmacy Tech etc.)

Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email

Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issues

Collaborative, data-driven team player with openness to receive and provide constructive feedback focused on continuous improvement

Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites)

Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs