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Ontra · 3 days ago

Workplace Experience Manager

NYC Metro Area

Full-time

Hybrid

Mid Level

$125K/yr - $175K/yr

3+ years exp

Ontra is the leader in AI-powered solutions for the private markets, seeking a Workplace Experience Manager to join their Employee Experience team. This role focuses on enhancing the employee journey through strategic workplace initiatives, event coordination, and fostering a culture of belonging in a remote-first environment.

Artificial Intelligence (AI)Document ManagementLegalLegal TechSoftware

Growth Opportunities

Responsibilities

Drive the development and execution of a comprehensive workplace strategy, including the creation of remote-first working norms (How We Work), stipends, and management of Ontra’s 3+ office spaces

Oversee the day-to-day tactical operations for all office spaces, including managing vendor partnerships (e.g., WeWork/Kiva), office access, and visitor management systems

Collaborate with senior leadership on strategic space planning, including office moves, renovations, and infrastructure enhancements

Manage relationships with local third-party service providers, including food services, security, and janitorial, to ensure high-quality service and operational continuity

Lead and manage the planning, execution, and evaluation of high-impact local (Gravity Gatherings, Incremental Team Travel, Local Loops) and virtual employee events (Surprise & Delight events, Hack Day) that meet budgetary guidelines and foster culture

Drive employee engagement through strategic internal communications. This includes developing content, managing channels, and facilitating feedback mechanisms to ensure employees are informed, connected, and aligned

Develop and manage a strong communication strategy on all levels to ensure cohesive stakeholder engagement, sharing any process change, service enhancement, or workplace-related impact

Own and facilitate the new hire onboarding process to ensure employees feel welcomed, prepared, and connected from day one

Qualification

Workplace ExperienceData AnalysisProject ManagementTechnical AcumenTeamworkFlexibilityOwnership Mentality

Required

A minimum of 3+ years of experience in Workplace Experience or Facilities Management, with a demonstrated focus on designing and implementing strategies that significantly enhance the employee experience in a remote-first environment

Proven experience managing projects from initiation to completion and collaborating with diverse stakeholders

Strong analytical and problem-solving skills with a data-driven and research-oriented mindset, including the ability to analyze ROI

Assumes an ownership mentality and can independently drive on projects while also handling change and conflicting priorities as business needs adjust

Ability to think out of the box, test boundaries, and ask thought-provoking questions to build appropriate strategies and communications that align with business objectives

Ability and flexibility to attend company off-sites and conduct office visits. Estimated at 2-3 times per quarter, sometimes more

Proficiency with project management tools (e.g., Asana, Slack) and Microsoft Office Suite (Excel - intermediate proficiency)

Exceptional collaboration and interpersonal skills, with the ability to communicate effectively with diverse stakeholders at all levels