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Universal Destinations & Experiences · 19 hours ago

Associate Application Support Engineer - Universal Kids Resort

Frisco, TX

Full-time

Onsite

Entry Level

2+ years exp

Universal Destinations & Experiences is seeking an Associate Application Support Engineer to provide onsite support for technologies at Universal Kids Resort. The role involves troubleshooting, testing, and servicing network, hardware, and software, while ensuring day-to-day operations and application support meet service level agreements.

FilmLeisureMechanical EngineeringParksRecreationResorts

Responsibilities

Supports infrastructure requests and analysis of issues including network, LAN and Wi-Fi. Troubleshoots and triages data connections, installation, repair, and termination of data jack and cabling, performing wireless surveys, and port identification, and IP Phone installation. Escalates and updates incidents as per documented Service Level Agreements to support the daily operation

Supports on-site software, applications and platforms to include Food/Beverage/Retail POS, Ticketing, and Hotel technologies as well as associated hardware and handheld devices. Performs the installation, configuration, repair and troubleshooting of POS, handheld devices, workforce management/time management systems, payment devices, access control systems, and ticketing hardware

Performs basic PC and Mac Hardware support. Repairs and provides maintenance including troubleshooting, configuration, incident analysis and resolution of PC, MAC, Printers, and other computer peripherals. Troubleshoots and triages onsite production incidents. Utilizes problem management and request-for-service systems to receive work assignments and to input resolution of work assignments

Partners with Digital & Technology teams for deployment cycle requests and enterprise platforms. Escalates new software/platform issues to New Ventures D&T teams to ensure software enhancements and mitigations for future locations

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities

Perform other duties as assigned

Qualification

Network supportLANWi-Fi infrastructurePOS systemsPCMac supportCustomer service mindsetCommunication skills

Required

Basic knowledge of computer networks, wireless networks, Internet services, etc. and computer hardware, PCs, MACs, POS, workstations, handheld devices, etc

Experience with network, LAN and Wi-Fi infrastructure

Strong communication skills and customer service mindset

Consistent attendance is a job requirement

2+ years of experience network support, technology operations, field services, or PC related support is required; or equivalent combination of education and experience

Preferred

Associate degree or Technical school is preferred

Benefits

Competitive compensation package

Company

Universal Destinations & Experiences

Universal Destinations & Experiences, a unit of Comcast NBCUniversal, offers guests around the world the most innovative, immersive and popular entertainment experiences.

Founded in 1968

Orlando, Florida, USA

10001+ employees