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Builders · 1 month ago

General Liability Claims Consultant

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Builders is a mid-sized mutual known for its financial strength and commitment to customer service. The General Liability Claims Consultant is responsible for expertly evaluating and resolving complex claims, ensuring exceptional service and client satisfaction while managing a diverse portfolio of claims.

Financial ServicesInsurance

Responsibilities

Manage a diverse portfolio of complex General Liability/construction defect claims involving the Company and its insureds, utilizing strategic claims handling practices to ensure optimal outcomes

Provide strategic direction and oversight for coverage litigation involving the Company and its insureds, ensuring effective resolution and alignment with organizational objectives

Provide strategic insight and consultative support to the management team on critical claims and legal matters, including both primary and excess claims management considerations

Analyze and draft coverage letters, including complex and high exposure matters

Assess compensability while identifying opportunities for subrogation or detecting suspicious claims

Identify and evaluate risk transfer opportunities including potential indemnification opportunities against uninsured subcontractors

Implement cost-effective strategies aligned with Company best practices to optimize vendor utilization and ensure efficient resource management

Establish reserves and authorize payments in accordance with established Company best practices, ensuring accuracy, consistency, and financial integrity

Negotiate and resolve claims within delegated authority, striving for fair and amicable settlements that align with Company standards and objectives

Build and maintain strong professional relationships with clients and claimants to promote effective and timely issue resolution

Provide leadership and oversight in the absence of supervisors and directors, ensuring continuity of operations and effective team support

Serve as a trusted technical resource for colleagues within the General Liability team and across the organization, fostering collaboration and knowledge sharing

Engage in large account visits and contribute to training seminars to support client relationships and professional development

Represent the Company at hearings and mediations as necessary, ensuring effective case management and advocacy

Maintain and monitor diaries to ensure timely processing

Perform other duties as assigned

Qualification

Claims managementInsurance certificationsGeorgia Adjuster LicenseInterpersonal skillsNegotiation skillsProject managementCustomer serviceMicrosoft Office SuiteProblem-solvingTime managementPresentation skillsWritten communication

Required

Bachelor's degree or equivalent combination of education and experience in the insurance field

Ten or more years of comprehensive experience managing all aspects of claims within the assigned business area, including five or more years of experience in a supervisory or managerial capacity

Current Georgia Adjuster License holder, with additional state licenses maintained as required (e.g. non-resident licenses)

Knowledge of applicable state laws across operational territories

Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving

Ability to work autonomously while maintain transparent and consistent communication with internal leadership

Skill in fostering a positive company culture through effective training, mentoring and leadership, cultivating trust and engagement within the team

Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail

Ability to prepare and deliver presentations to customers, senior leaders and other key stakeholders

Skill in both verbal and written communication with the ability and commitment to maintain confidentiality

Proficient with Microsoft Office Suite and function specific software applications

Preferred

Possessing relevant professional designations, such as SCLA, CPCU, or other industry-recognized insurance certifications, is highly desirable

Benefits

Bonus Structure

Profit Sharing

Medical, Dental, Vision Insurance

Employer Paid Short Term Disability

Employer Paid Long Term Disability

Employer Paid Life Insurance

Voluntary Life Insurance

401K with Company Match

PTO

Company

Builders

Great Place To Work Certified™ | Best Places To Work in Insurance 2024 | Rated A “Excellent” by AM Best | 32+ years strong | Competitive salaries and benefits | Expertise and Compassion INSURANCE BUILT STRONG® We bring peace of mind to businesses, safeguard workers and their families, and invest purposefully back into our communities and team members.

Founded in 1992

Atlanta, Georgia, USA

201-500 employees