DXC Technology · 2 months ago
Work Force Manager- Life & Annuity Contact Center
USA - TX - PLANO
Full-time
Hybrid
Senior Level, Lead/Staff
9+ years expDXC Technology helps global companies run their mission critical systems and operations while modernizing IT. They are seeking a Work Force Manager to oversee the contact center operations, lead a team responsible for forecasting and staffing, and drive reporting requirements for internal and client-facing projects.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
Responsibilities
Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients
Leads a team of workforce support leads and analysts that are responsible for forecasting, planning, scheduling and staffing recommendations working closely with the business leaders for each client
Maintains forecast and staffing recommendations that are accurate and always current to ensure service level commitments are achievable and aligned with financial forecasts for both existing and prospective clients
Drives reporting requirements, execution and delivery for BAU run the engine and special projects/analysis- both internal and client facing
Lead and support contact center technology launches and upgrades representing the business with IT execution support
Acts as a champion of transformation to support and propel the objectives aligned to each client while reducing expense and complexity within DXC support processes and platforms
Approach client interactions with the Listen, Learn and Act philosophy
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
Nine or more years of workforce management experience in contact center operations environments
Five or more years of leadership, management and supervisory experience overseeing workforce functions in large and complex organizations- preferably in the insurance industry (life and annuities)-
Demonstrated performance management and process improvement implementation and discipline- will include workplace modernization and incorporation of technology solutions into the continuous improvement process and culture
Demonstrated relationship leadership and management of client agreements and contracts to include service level requirements, business operating procedures and expectations
Ability to create compelling and concise business presentations and updates to Sr Leaders- What? So What? and Now What? Etc
Demonstrated strength in business and analytical skills and creative problem solving and decisiveness in taking action
Expert/Guru competency in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.)
Expert/Guru competency in Word, Excel and PowerPoint
Expert/Guru competency in data management concepts (data lake, repositories, storage. retrieval and analysis)
Demonstrated excellence in communication and interpersonal skills at all levels
Demonstrated ability to multi-task and work independently and lead effectively in a remote work environment
Demonstrated effectiveness in inclusion, employee development and satisfaction
Preferred
Bachelor's degree in business management, computer science or related field preferred
Preferred requirement- Six Sigma/LEAN certification
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
10001+ employees
H1B Sponsorship
DXC Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (78)
2023 (175)
2022 (146)
2021 (123)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase