Prairie Lakes Healthcare System · 3 months ago
IT and Network Specialist- On-site
Watertown, SD
Part-time
Onsite
Mid Level
4+ years expPrairie Lakes Healthcare System is an independent, non-profit healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota. This full-time in-person role blends network administration with Desktop Support in a healthcare setting and requires strong customer empathy and discipline around change control.
Health Care
Responsibilities
Operate & optimize the network: Monitor LAN/WAN/Wi-Fi performance, capacity, and uptime; manage switches, routers, firewalls, VPNs, Cisco ISE, MPLS connections and SD-WAN
Implement and maintain network security controls (segmentation/VLANs, ACLs, IPS/IDS, NAC/802.1X, DNS filtering) aligned with organizational policies
Connectivity & Wi-Fi: Design and support secure guest, and clinical SSIDs; ensure roaming reliability for mobile carts and handhelds
EHR & critical applications: Ensure network paths and policies for EHR access, e-prescribing, telehealth, and billing; troubleshoot latency and connectivity issues end-to-end
Network monitoring, reporting, & troubleshooting
Identity & access: Support site-to-site and remote-access VPNs, RADIUS, AD/Entra ID integration, and MFA for clinicians and staff
Compliance & documentation: Maintain diagrams, inventories, change records, and standards; support risk assessments, audits, BAAs, and incident response
Resilience & DR: Participate in business continuity plans, redundant circuits, QoS for voice/video, and backup links; test failover procedures
Vendor & ISP management: Open/track tickets, coordinate maintenance windows, and negotiate SLAs for circuits and voice/VoIP services
Work in the ticketing system and provide support for end users on networking and desktop-supported related issues
Provide additional hands-on support to the desktop support team for projects as needed and at the direction of the IT Service Manager
After-hours support: Participate in an on-call rotation and perform planned maintenance outside clinic hours
Qualification
Required
Associates degree (AA) or equivalent from a two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience
South Dakota driver's license is required
At least 4 years of IT support experience (Tier 2 or equivalent or above)
At least 2 years of experience managing and optimizing wireless and wired networks
Experience implementing and managing network security controls
At least 2 years of experience with networking fundamentals: TCP/IP, VLANs, Wi‑Fi, DHCP/DNS, basic routing; familiarity with Cisco/Meraki, Fortigate, or similar
Experience with MDM/RMM (NinjaOne preferred), basic EDR/AV (CrowdStrike preferred), and scripting basics (PowerShell preferred)
Working knowledge of Windows 11 and Microsoft 365
Ability to learn new concepts quickly
Clear, empathetic communication with end users and clinicians; strong documentation habits and ticket hygiene
Preferred
Experience configuring and managing Cisco ISE
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
A 403(b)-retirement plan
Generous paid time off
Flexible Spending Account
Employee Assistance Program for mental health
Education Loan Program
Community discounts including the Prairie Lakes Wellness Center
Company
Prairie Lakes Healthcare System
Prairie Lakes Healthcare System is an independent, not-for-profit, center committed to providing quality,
501-1000 employees
H1B Sponsorship
Prairie Lakes Healthcare System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Lynn Severson
Chief Financial Officer
Shelly Turbak
Chief Nursing Officer
Recent News
Company data provided by crunchbase