Garmin · 2 months ago
Senior Aviation Field Service Engineer - Avionics Support
Olathe, Kansas
Full-time
Onsite
Senior Level
6+ years expGarmin International is a leading company in aviation technology, and they are seeking a Senior Aviation Field Service Engineer to provide expert technical support for their avionics products. The role involves on-site customer support, developing training materials, and acting as a liaison between customers and engineering teams.
Consumer ElectronicsConsumer GoodsElectrical DistributionElectronics
Responsibilities
Serve as an expert consultant on Garmin aviation products
Travel to customers’ facilities to provide on-site support/representation and troubleshooting of advanced or complex avionics installations including expert technical support of Garmin avionics systems/installations when needed
Be highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
Develop internal training material and Knowledge Base articles to effectively transfer knowledge to the FSE team
Represent Garmin in the field with expert knowledge of Garmin avionic systems
Be highly knowledgeable of FAA regulations and safety standards
Act as liaison between customer and Engineering teams
Answer complex and challenging customer and installer technical inquiries regarding Garmin products and systems via telephone, letter, fax, and e-mail
Determine if Garmin avionic equipment needs to be returned to the factory for repair
Determine if an exchange is required for out-of-box failures of Garmin equipment
Be available to the FSE team to assist with escalated issues and difficult technical problems
Monitor, document, and report failure trends in Garmin equipment and identify and recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Provide reliable solutions to difficult problems including evaluation of new technologies to improve existing functions
Develop strong working relationships between Aviation Support and Garmin business segments
Demonstrate broad understanding of Garmin’s business model including Engineering, Operations, Finance, Sales and Marketing
Mentor and coach FSE team members
Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences as required and complete timely and succinct trip/status reports
Ability to be on a rotation for 24/7 aviation technical support coverage
Qualification
Required
Associate's Degree or equivalent military/trade school OR a minimum of 6 years relevant experience
Must be a Garmin Field Service Engineer 2 for minimum of 2 years or have at least 4 years of experience providing field support
Must have a minimum of 4 years of experience in avionics installation and troubleshooting
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must demonstrate strong leadership skills and a superior customer-oriented attitude
Must demonstrate strong and broad knowledge of aircraft systems and avionics sub-systems
Must possess proficiency using personal computers and Microsoft Office
Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment
Flexibility to travel (10% of time or less)
Preferred
4-year technical degree
Previous avionics experience in a Garmin distributor facility or an aircraft maintenance facility and/or an aircraft manufacturing environment
Pilot's License
Experience troubleshooting and installing Garmin avionic systems
Benefits
This position is eligible for Garmin's benefit program.
Company
Garmin
WHERE DO WE START? How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989.
10001+ employees
H1B Sponsorship
Garmin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (61)
2023 (40)
2022 (85)
2021 (85)
2020 (76)
Funding
Current Stage
Late StageTotal Funding
unknown2007-01-04Acquired
Leadership Team
Doug Boessen
Chief Financial Officer and Treasurer
Amber Morgan
Global Partnerships & Engineering Business Development
Recent News
TechRadar.com
2025-10-07
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