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BOK Financial · 2 months ago

Treasury Client Svcs Professional II

Denver, CO

Full-time

Onsite

Mid Level

$45K/yr - $63K/yr

3+ years exp

BOK Financial Corporation is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. The Treasury Client Services Professional II provides technical and operational support to a portfolio of Commercial Banking customers for all DDA and Treasury Management Products and Services, ensuring compliance and resolving customer issues effectively.

BankingCredit CardsFinancial Services

Responsibilities

Analyzes accounts receivable aging reports and settlement statements submitted by customer; establishes and manages a portfolio of general and high priority commercial and corporate relationships; identifies document requirements, both legal (ownership and signatory authority) and regulatory (BSA/AML CIP requirements) for new account opening for both new and existing relationships; works with compliance and legal to determine appropriateness of any questionable documentation; interprets, diagnoses, and resolves operational and technical issues regarding all DDA (IMPACS system) and Treasury Management products

Responds to all customers and updates the customer on the status of all issues on a same day basis (Sundown Rule); works with Operations, IT and 3rd party processors in troubleshooting problems/streamlining operating procedures; establishes relationships with customers including proactive calling and consultative referrals, fraud prevention and mitigation; re-training customers on commercial product usage, serves as primary contact for customer for any and all system problems encountered by customer users for multiple systems

Utilizes skills and support documentation to support and resolve a wide range of system problems encountered by customer users including the ability to instruct users to perform technical tasks; makes determination of problem at hand and uses judgment to initiate the correct actions to report/prioritize/or resolve the issue; remains knowledgeable regarding each individual customer’s account products and requirements

Maintains integrity of quality control systems by identifying operational problems/trends with commercial services and products; ensures back office follow up/resolution of reported problems using Salesforce Case Management

Remains abreast of rapidly changing technology advances within product set by utilizing all available reference materials and CBT courses offered

Assists product management personnel in the testing of new and enhanced products/delivery systems

Works with Treasury Management Officers (TMOs) and Relationship Managers to support DDA / Treasury Management products and delivery systems; makes joints calls with TMO’s as well as individual customer calling efforts to develop and maintain strong customer relationships

Proactively contacts existing customers to relate information regarding system changes, enhancements, outages, regulatory changes or any other information that could cause material customer impact

Participates in the Treasury Management Referral program by identifying cross sale opportunities with existing customers needing additional cash management/DDA products; raises customer awareness of alternative products offered by Treasury Services which would benefit their organization