Allegiant · 2 months ago
Crew Scheduling Operations Manager
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
3+ years expAllegiant is a national air carrier, and they are seeking a Manager of Crew Scheduling Operations. This role is responsible for managing the Crew Scheduling department, ensuring excellent customer service and compliance, while also reporting on operational trends and issues.
AerospaceLeisureTransportation
No H1B
Responsibilities
Work with Network Planning on improvements to the flight schedule and planned buffers
Work with Crew Planning on reserve levels, determining reserve callout periods, and the crew member headcount model
Collaborate with Flight Crew Operations on determining temporary duty assignment allocations and evaluating staffing levels for future months
Maintain positive relationships with Union leadership and have an open communication regarding Crew Scheduling matters
Analyze and report on changes to regulatory or collective bargaining rules, and the effect on required headcount
Ensure the department is staffed in alignment with department approved budget, and manage the department headcount model
Represent the department at operational meetings, and be able to provide statistics and data as pertaining to Crew Scheduling
Lead charge to maintain a customer service mindset within the Crew Scheduling department and always strive to improve the crewmember experience
Serve as negotiations support and subject matter expert during collective bargaining negotiations
Ensure new crew schedulers are trained to be proficient in FAA regulations, CBA rules, and company policies and procedures
Ensure all schedulers remain trained to a high level of proficiency, and are current and qualified
Develop and deliver Crew Scheduling annual employee performance reviews and quarterly as required
Work together with the Crew Resources department to ensure training is properly aligned with the needs and processes of the department
Interact with other corporate departments including Flight Crew Management, Operations Control Center (OCC), Revenue Planning, Scheduling, Crew Payroll, Team Member Travel, Training, Finance, and Senior Management
Develop standard operating procedures (SOPs) for the Crew Scheduling department to ensure consistent application of work rules and policies
Report on reserve utilization, net reserve coverage, and crew productivity metrics; strategize with OCC and Crew Strategy on operational needs
Establish and maintain a continuous feedback loop with Team Member Travel leadership to ensure a cooperative environment between Team Member Travel and Crew Scheduling
Meet regularly with the Supervisors of Crew Services to communicate department updates, provide guidance for daily challenges, and gain feedback
Ensure Crew Scheduling has the office space, office equipment, and resources required to run Crew Scheduling in an efficient manner
Communicate and coordinate with the Senior Manager of Crew Services Operations regarding any deficiencies or need for corrective action to ensure the department staff and policies are adequate to maintain a safe and efficient operation
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate
Model Allegiant’s customer service standards in personal actions and when providing leadership direction
Respond, attend, and represent as Point of Contact to ad-hoc meetings when emergency or weather events occur
Other duties as assigned
Qualification
Required
Combination of Education and Experience will be considered
Must be authorized to work in the US as defined by the Immigration Act of 1986
Must pass a Criminal Background Check
Bachelor's Degree or equivalent work experience
Minimum three (3) years of experience in an operational role, preferably Crew Scheduling
Minimum two (2) years of experience in a supervisor role or above
Excellent computer skills, including a working knowledge of the Microsoft Office suite— Word, Excel, PowerPoint, and Outlook
Should be familiar with Microsoft Teams and SharePoint
Must be able to work effectively in a high-pressure environment
Excellent problem-solving skills and the desire to inherently seek resolution to conflict
Ability to demonstrate sound judgment and discretion
The ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety
Proven knowledge and complete understanding of the applicable Federal Aviation Regulations (FARs)
Must have strong leadership and relationship-building skills
Ability to eliminate decision-paralysis through sound experiential reasoning
Must be able to manage time effectively to meet timelines across multiple projects
Must have high operational awareness in order to effectively lead and guide team members
Must have experience in leading a team, including motivating, supporting, correcting, and teaching them while taking a lead-by-example attitude
Must be available to work nights, weekends, and holidays when managing an operational team to support departmental goals
Ability to improve results by evolving with available resources, to include developing reports, automation, and potential AI solutions
Preferred
Experience with collective bargaining agreements
An understanding of the recruiting and hiring personnel processes within Allegiant
Experience in the development and documentation of processes
Experience in the development of training curriculum
An understanding of staffing and headcount models related to crew as well as the Crew Services department
Experience in overseeing a 24/7 department
Benefits
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Flight Benefits
Paid vacation, holidays, and sick time
Sick time
Company
Allegiant
Las Vegas-based Allegiant (NASDAQ: ALGT) is focused on linking travelers in small cities to world-class leisure destinations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$890M2025-06-10Post Ipo Debt· $144M
2023-09-29Post Ipo Debt· $196M
2022-08-10Post Ipo Debt· $550M
Leadership Team
Gregory Anderson
Chief Executive Officer
Robert Neal
President
Recent News
The Orlando Sentinel
2026-01-13
WSJ.com: US Business
2026-01-12
Company data provided by crunchbase