Options Technology · 2 days ago
On-Site Technical Support Engineer
San Francisco, CA
Full-time
Onsite
Entry Level
1+ years expOptions Technology is the largest global financial technology company headquartered in Belfast, specializing in banking and trading infrastructure. The On-Site Technical Support Engineer will support options trading operations and technology infrastructure, ensuring smooth operation of the trading platform and maintaining strong client relationships.
Financial ServicesIaaSInformation ServicesInformation Technology
Responsibilities
Serve as the primary technical point of contact for the client, providing on-site support for all options trading technology systems
Monitor the health and performance of internal systems, ensuring that they are operating optimally
Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date
Diagnose and resolve technical issues
Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions
Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes
Document incidents and their resolutions accurately
Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns
Serve as a technical advisor to the client
Collaborate with the Options Technology development team to implement system enhancements and upgrades
Participate in testing and validation activities to ensure smooth deployment
Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems
Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement
Qualification
Required
Bachelor's degree in computer science, information technology, or a related field (or equivalent experience)
Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting
Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting
Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly
Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams
Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations
Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required
Preferred
Strong research, writing and communication skills
Exceptional organisational skills and strong attention to detail
Desire to travel and see the world
Ability to work independently and manage your own projects in a professional manner
A passion for innovation and the financial technology sector
Project management skills and proven ability to manage own workload
Certifications: CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required
Benefits
Global travel: We have offices in New York, London, Chicago, Toronto, Belfast, Sydney and across Asia.
Continuous career development opportunities: We provide professional skills development and technical training.
Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
Company
Options Technology
Options is a financial technology managed services and IT infrastructure products.
501-1000 employees
H1B Sponsorship
Options Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$100.55MKey Investors
ABRY PartnersBregal Sagemount
2024-10-16Acquired
2020-01-07Private Equity
2017-08-16Private Equity· $100.55M
Leadership Team
John Bryant
Field CTO
Jon Lambert
CFO
Recent News
Morningstar.com
2025-11-27
Company data provided by crunchbase