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MicroTech · 2 months ago

Wireless Network Operations Center Lead

US-VA-Springfield

Full-time

Onsite

Senior Level

5+ years exp

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Springfield, VA. The role involves coordinating the scheduling for the WNOC group, serving as the lead point of contact for technical assistance, and overseeing training for new staff.

Information Technology

Responsibilities

Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)

Serve as the lead point of contact (POC) for government and customers seeking technical assistance

Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases

Qualification

ITIL v3CompTIA A+CompTIA NetworkCCNANetwork fundamentalsNetwork monitoring toolsTicketing systemsAnalytical skillsProblem-solving skillsCommunication skills

Required

Relevant certifications such as ITIL v3, CompTIA A+, CompTIA Network, or CCNA

Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Telecommunications

A minimum of five (5) years' relevant experience in Tier 1 support operations

Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques

Hands-on experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently

Effective communication skills for interacting with customers, technical teams, and management