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Trident · 2 days ago

Field Service Engineer

Fairfax, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Trident is a trusted provider of aerospace and defense electronics and processing systems. The Field Service Engineer will support installation and integration projects, including upgrades, maintenance, and troubleshooting of various technical systems at military command centers and remote sites within the National Capital Region.

ComputerConsumer ElectronicsCRMInformation TechnologyRoboticsSoftware

No H1B

Security Clearance Required

Responsibilities

Works to support the design, installation, integration, configuration, testing, and documentation of Audio, Video, Security Systems, Network, KVM, Telecommunication, Computer and related technical infrastructure

Plays a key role in providing operational support of command centers and conference centers

Plans and leads technology assignments

Independently troubleshoots and resolves technical issues

Performs stress and performance tests on a variety of computer hardware and systems

Applies thorough diagnostic techniques to identify problems, investigate causes, and recommend solutions for both systems and the technical infrastructure to include fiber optic and copper cables, switches, and patch panels as necessary

Creates and maintains comprehensive documentation for all troubleshooting procedures

Provides routine maintenance to ensure continuous operations of equipment. Maintains records of actions and repairs

Coordinates with vendors as necessary for specialized equipment repair and services

Interacts daily with customers

Perform other duties as assigned

Qualification

CompTIA Security+Technical SupportInstallationIntegrationWindows SystemsElectronic Test EquipmentProblem ResolutionInterpersonal SkillsCommunication SkillsTeamwork

Required

Bachelor's degree and at least 2 years of related experience (or 6 total years in lieu of a degree)

Ability to obtain government security clearance

Ability to obtain CompTIA Security+

Ability to quickly respond to customer requests for discussion or problem resolution

Ability to read, execute, and edit technical installation documents and maintenance bulletins

Ability to create, read and understand block diagrams and schematics

Ability to learn to install, terminate, and test fiber optic and copper data communications cables

Ability to lift heavy objects (floor tiles, wall mount monitors, etc)

Experience supporting service and integration projects, providing technical support, troubleshooting, and resolving technical issues

Experience using electronic test equipment to identify and resolve system problems

Experience working on Windows based systems

Good interpersonal working skills in a team environment with the ability to work independently as well

Well-developed communication skills with the ability to follow written instructions and document work performed

Benefits

Health benefits

Medical

Dental

Vision

Basic life with AD&D

Short term disability

Long term disability

Ancillary insurances (Voluntary life with AD&D, accident, critical illness, hospital, and pet)

Spending accounts (HSA, FSA, and DCFSA)

Paid time off

Holidays

401(k) (including company match)

Tuition reimbursement

Leaves (Parental, maternity, and military)

Annual discretionary bonus (for eligible roles)

Company

Trident

Trident has built a reputation as a trusted provider of proven space flight units, power & processing systems, command and control solutions and atmospheric and airborne sensors.

Founded in 1985

Fairfax, Virginia, USA

51-200 employees