Network Operations Center Tier 1 Shift Lead jobs in United States
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MicroTech · 1 month ago

Network Operations Center Tier 1 Shift Lead

positionOrlando, FL
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This role is responsible for overseeing a team of Tier 1 NOC technicians, ensuring efficient monitoring and resolution of network issues while maintaining operational efficiency in a 24/7 environment.

Information Technology

Responsibilities

The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts
This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency
Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers

Qualification

ITIL v3CompTIACCNATCP/IPNetwork monitoring toolsTicketing systemsAnalytical skillsProblem-solvingCommunication skills

Required

Relevant certifications such as ITIL v3, CompTIA, CCNA
A minimum of five (5) years' relevant experience in Tier 1 support operations
Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
Hands-on experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
Effective communication skills for interacting with customers, technical teams, and management

Benefits

Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts

Company

MicroTech

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MicroTech is a small business that delivers robust process-driven performance for mission success.
dateFounded in 2004
location
Vienna, Virginia, USA
people-size51-200 employees
web-link
http://www.microtech.net

Funding

Current Stage
Growth Stage

Leadership Team

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Jeff Langhan
Chief Financial Officer
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Major General (ret) Kirk Vollmecke, PMP, CPCM
Chief Operating Officer
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Company data provided by crunchbase