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Capgemini Invent · 1 month ago

Life Sciences Commercial Strategy & Customer Transformation Consultant

NYC Metro Area

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Capgemini Invent is a global business and technology transformation partner, and they are seeking a Senior Consultant to join their Life Sciences team. In this role, you will manage client relationships, lead project workstreams, and support practice development while focusing on commercial strategy and customer transformation in the life sciences sector.

AdviceArtificial Intelligence (AI)Business DevelopmentConsultingCyber SecurityDatabase

Growth Opportunities

No H1B

Responsibilities

Lead defined workstreams within Life Sciences commercial and customer transformation programs, with emphasis on pharma marketing strategy, sales effectiveness, omnichannel engagement, and brand planning

Drive business strategy development for commercial organizations, including customer segmentation, engagement models, brand activation, and go-to-market approaches, with CRM as a supporting capability

Design and facilitate client workshops (e.g., commercial vision, customer journey, omnichannel strategy, CRM capability assessments), aligning diverse stakeholders around priorities, decisions, and next steps

Act as a day-to-day business advisor to client marketing, sales, and commercial leadership, supporting structured problem solving and strategic decision-making

Shape CRM and omnichannel strategies that translate commercial and brand objectives into practical execution models, in close partnership with Salesforce platform teams

Own delivery of workstreams, coordinating cross-functional teams of consultants, analysts, and technology specialists to deliver high-quality outputs on time and within scope

Lead hypothesis-driven analyses to assess commercial performance, customer experience gaps, and transformation opportunities

Synthesize qualitative and quantitative insights into clear, executive-ready recommendations, roadmaps, and client deliverables

Support development of AI-enabled commercial and CRM use cases (e.g., personalization, next-best-action, advanced targeting), grounded in business value rather than technology novelty

Contribute to commercial and CRM capability maturity assessments, identifying gaps across strategy, processes, governance, data usage, and ways of working

Translate business needs into clear functional requirements and user stories, ensuring alignment between commercial intent and technical execution

Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations

Identify potential personal business relationships that can be leveraged by the practice to develop new business

Identify potential project extension and expansion opportunities while staffed on projects

Support the expansion and strengthening of the team through recruiting, training, and community-building

Support the upskilling of the Life Sciences team members on topics related to CRM, Omnichannel, and Salesforce

Provide mentoring and coaching for junior team members

Qualification

Pharma marketing strategyCRM platformsOmnichannel engagementCustomer journey designQuantitative analysisWorkshop facilitationClient-facing problem solvingExecutive storytellingTeam coordinationMicrosoft PowerPointMicrosoft ExcelSelf-directedMentoring

Required

5+ years of experience advising or working within Pharma/Life Sciences commercial teams on customer journey design, omnichannel engagement strategy, and CRM-enabled execution

Strong understanding of omnichannel and customer engagement concepts, including customer journeys, segmentation, targeting, digital marketing, CRM enablement, and content personalization

Experience working with CRM platforms (e.g., Salesforce Health Cloud, Marketing Cloud, Sales Cloud) from a business and advisory perspective—including defining requirements, use cases, and success metrics; hands-on development or configuration experience is beneficial, but not required

Experience leading workstreams and coordinating small, cross-functional teams, including analysts and technology specialists

Proven consulting skillset, including client-facing problem solving, workshop design and facilitation, executive storytelling, deck development, hypothesis-driven analysis, and client interviewing

Strong quantitative and analytical problem-solving skills, with the ability to structure analyses and interpret insights to inform business decisions (not advanced engineering or coding)

Advanced proficiency in Microsoft PowerPoint and Excel, with strong emphasis on storylining, executive communication, and analytical modeling

Strong professional presence, with the ability to engage confidently with senior and executive-level client stakeholders

Self-directed, proactive, and comfortable operating in ambiguous consulting environments

Willingness to travel up to 80%, as required

Undergraduate degree required

Legal authorization to work in the U.S. without current or future visa sponsorship