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Capgemini Invent · 4 weeks ago

Life Sciences CRM Transformation (Salesforce) Strategy Consultant

NYC Metro Area

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Capgemini Invent is a global business and technology transformation partner, and they are seeking a Senior Consultant for their Life Sciences practice. The role involves leading CRM and omnichannel transformation programs, managing client relationships, and contributing to business development efforts.

AdviceArtificial Intelligence (AI)Business DevelopmentConsultingCyber SecurityDatabase

Growth Opportunities

No H1B

Responsibilities

CRM strategy development, system configuration advisory, and business process optimization across commercial, medical, and field force functions

Interact with and drive blended teams of management consultants, junior team members, technology, data analysts, and implementation specialists to deliver according to plan (scope, quality, and schedule)

Conduct analyses and help develop recommendations and roadmaps

Collaborate with teams and clients to define vision, goals, and strategies for our clients

Apply advisory skillset to synthesize content, analyze data, and translate fragmented information into sound insights, recommendations, and deliverables for clients

Deliver workstreams on Life Science transformation projects independently

Contribute to the development and execution of AI Driven CRM strategies that leverage analytics, predictive modeling, and emerging technologies to enhance patient and HCP acquisition, engagement and retention. Create personalized campaigns and journeys ensuring seamless coordination of messaging across channels

Help lead CRM capability assessments and gap analyses to inform Salesforce roadmap development

Translate business requirements into Salesforce CRM functional specifications and support configuration and testing efforts

Contribute to client proposals and RFI/RFP responses from initial brief to final sales presentations

Identify potential personal business relationships that can be leveraged by the practice to develop new business

Identify potential project extension and expansion opportunities while staffed on projects

Support the expansion and strengthening of the team through recruiting, training, and community-building

Support the upskilling of the Life Sciences team members on topics related to CRM, Omnichannel, and Salesforce

Provide mentoring and coaching for junior team members

Qualification

Salesforce Health CloudCRM strategy developmentOmnichannel transformationPharma / Life SciencesData analysisSalesforce certificationMicrosoft OfficeLeadershipProblem-solvingTeam management

Required

5 or more years of experience at an established management consulting and/or industry firm, with a focus on Management Consulting related work in the Pharma / Life Sciences Industry, with a particular focus in Sales & Marketing (e.g., Field Sales, Sales Operations, Omnichannel)

Solid knowledge of omnichannel concepts (e.g., customer journeys, segmentation, digital marketing, CRM, content personalization)

Experience with Salesforce (e.g., Health Cloud, Sales Cloud). Experience supporting CRM implementations, enhancements, and omnichannel orchestration use cases. Proven track record of core consulting skills, including meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, client interviewing, issue analysis, data analysis, process design, and change management

Experience managing workstreams and small teams

Strong quantitative and analytical problem-solving aptitude

Strong ability to perform exploratory data analysis

Valid certifications in either Salesforce (Administrator or higher)

Mastery in Microsoft Office suite skills: Word, Excel, and PowerPoint (Visio and Access are pluses)

Ability to maintain a positive attitude, anticipate client and manager needs, and take proactive steps in the absence of clear guidance from clients and managers

Leadership and poise, and ability to interact with executive level clients

Willingness to travel frequently, up to 75% as necessary

Undergraduate degree required

Legal authorization to work in the U.S. in an unrestricted manner that does not now or in the future require sponsorship of a visa