FICO · 2 days ago
Salesforce Customer Data Governance - Senior Manager
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$97K/yr - $152K/yr
7+ years expFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Salesforce Customer Data Governance - Senior Manager is responsible for ensuring the accuracy, consistency, and integrity of customer data within Salesforce and across integrated systems, while defining and managing customer data governance policies and processes.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Responsibilities
Own and manage customer data processes to ensure adherence to data standards and governance policies across the Salesforce platform and related systems
Develop, maintain, and communicate data definitions in a comprehensive Customer Data Dictionary, defining key data elements, relationships, and business rules
Leverage third-party data providers (e.g., Dun & Bradstreet) to manage ongoing Customer Data Enrichment activities and align enriched data with business needs
Oversee Customer Data Maintenance, including the detection and resolution of data quality issues, duplicate records, and stale data across business units
Leverage data tools (e.g. Demand Tools) to assist with data transformation, data audit and compliance, and duplicate management
Triage and manage Customer Data Support Cases, including responding to new customer account and account change requests
Collaborate with Sales, Marketing, Operations, Finance, Legal, Customer Support, and IT to ensure alignment between data processes and business objectives
Coordinate activities (agendas, meeting cadence, etc) for a cross-functional Data Governance Council
Define and enforce data stewardship best practices and act as a subject matter expert on customer data governance
Partner with data integration teams to support the synchronization and validation of customer data across systems (e.g., Salesforce Marketing Cloud Account Engagement, Oracle EBS, Tenrox, Xaclty, ServiceNow)
Develop and deliver training, documentation, and guidance to empower stakeholders in proper data usage and governance practices
Contribute to data governance initiatives, projects, and tools that improve data visibility, quality, and compliance across the organization
Collaborate with insights teams to ensure customer data being referenced in reports and dashboards is accurate and being pulled from trusted and reliable sources
Define and measure data stewardship success metrics, sharing insights on system customer data health and improvements
Qualification
Required
7+ years of professional experience, including 4+ years focused on Salesforce data management or CRM data governance
Understanding of Salesforce Sales Cloud and customer data model design (Accounts, Contacts, Hierarchies, etc.)
Demonstrated knowledge of data governance frameworks, data quality metrics, and stewardship practices
Proven ability to design and enforce data management processes that scale across regions and business functions
Proficiency in case and issue management, particularly using Salesforce Cases or similar tools
Strong analytical and problem-solving skills with the ability to perform root cause analysis on complex data issues
Excellent verbal and written communication skills, with an ability to translate technical concepts into business language
Skilled in leveraging the Microsoft suite, including PowerPoint, Word and Excel
Bachelor's Degree in Information Systems, Business, Data Management, or related field
Preferred
Familiarity with third-party data enrichment tools, especially Dun & Bradstreet (D&B Connect) integrations and workflows, is a plus
Experience with data cleansing and deduplication tools such as Demand Tools is a plus
Proficiency in data visualization tools such as Salesforce CRM Analytics or Tableau is a plus
Salesforce certifications (Administrator, Advanced Administrator, Data Architecture & Management Designer) preferred
Benefits
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
Business Wire
2025-12-18
2025-12-03
Company data provided by crunchbase