Nooks · 3 days ago
IT Support Specialist
Arlington, VA
Full-time
Onsite
Entry Level
$80K/yr - $135K/yr
1+ years expNooks is a startup pioneering Classified Infrastructure-as-a-Service (CIaaS) to enhance national security. The IT Support Specialist will provide technical support, troubleshoot issues, and assist in maintaining IT infrastructure while collaborating with the IT Systems Manager.
AerospaceInformation TechnologySubscription Service
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I and Tier II technical support to end users, including troubleshooting hardware, software, and network-related issues
Assist in the physical setup and maintenance of IT systems, including workstation deployment, monitor mounting, cable management, and peripheral installation
Perform basic system administration tasks such as account creation, permissions updates, and patching under the supervision of senior staff
Maintain detailed documentation of support requests, troubleshooting actions, resolutions, and configuration changes to ensure accurate records throughout the complete system lifecycle
Escalate complex or unresolved issues to senior staff as appropriate
Ensure all work is completed in compliance with organizational cybersecurity policies and procedures, to include applicable DoD security standards
Collaborate with cross-functional teams to support secure and compliant system operations
Contribute to IT projects and system improvements to develop foundational system administration skills
Qualification
Required
1–2 years of experience in IT support, helpdesk, or system administration (DoD experience is preferred)
Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire (e.g., CompTIA Security+)
Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices
Familiarity with account management, permissions, patching, and basic system administration tasks
Strong documentation skills with the ability to track and maintain accurate records of technical work
Excellent communication and customer service skills with the ability to support users at all technical levels
Ability to work collaboratively in a team-oriented environment
Must be able to lift and set up IT equipment (e.g., monitors, workstations, and servers) as part of physical system support
U.S. citizenship is required
Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI) is required
Preferred
DoD experience
Company
Nooks
Nooks provides Classified-Spaces-as-a-Service (CSaaS) to both commercial and government customers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$40.15MKey Investors
Zigg Capital
2025-06-09Series A· $25M
2025-02-14Series Unknown· $9.99M
2023-02-27Seed· $4M
Leadership Team
Sean Blackman
Co-Founder and CEO
Hunter Price
Co-Founder & Senior Advisor
Recent News
2025-06-09
SEC
2024-04-10
Company data provided by crunchbase