Apply on Employer Site

Spring Branch Community Health Center · 2 months ago

Patient Collection Clerk

Katy, TX

Full-time

Onsite

Entry Level

2+ years exp

Spring Branch Community Health Center is seeking a Patient Collection Clerk who is bilingual in Spanish and English. The role involves managing patient accounts receivable records, counseling patients on payment plans, and ensuring compliance with relevant regulations.

Alternative MedicineDentalHealth Care

Responsibilities

Application of patient payments, and all adjustments required for accurate patient accounts receivable records for all outstanding patient balances

Review patient accounts and request adjustments and/or refunds, as appropriate

Responsible for monthly electronic submission of patient statement file to clearinghouse

Counsel patients with outstanding account balances and set up and monitor payment plans

Responsible for monitoring the patient accounts receivable aging report, bad debt and credit aging balance reports, and using them to identify accounts requiring attention

Monitor daily appointments schedule to facilitate providing patients with a statement of their past due account balance when they arrive for their appointment

Responsible for staying current with the rules and regulations and updates or changes in state and federal regulations

Service back up for insurance verification

Inform billing manager of accounts receivable issues, and the potential effect the issues may have on the organization

Work with HCM staff to stay informed of patient flow through the clinics and provide feedback to HCM supervisory staff of incomplete or incorrect information and/or changes in the requirements affecting billing and collections

Continually search for ways to improve the accounts receivable process, striving for efficiency in daily operations

It is the employee’s responsibility to further their knowledge by reading all handouts, memos, journals, provided and actively participate in available in service and formal education workshops

Perform other duties as assigned by the Billing Manager

Comply with all company policies, procedures and regulatory requirements

Qualification

Medical office experienceMedical terminology knowledgeBilingual – SpanishEnglishHIPAA compliancePractice management systemMicrosoft Office proficiencyBasic accounting knowledgeMultitaskProfessional demeanorCommunication skills

Required

Bilingual – Spanish and English required for this role!

Fluent in Spanish, both oral and written

High school graduate or equivalent

Two years of experience in a medical office environment to include work with Medicaid, Managed care organizations, commercial and other third party payer claims submission and appeals

Experience with medical and dental terminology, procedural and diagnostic coding (ICD, CPT, CDT, and HCPCS)

Maintain compliance with HIPAA regulations

Good oral and written communication skills

Ability to deal professionally, courteously and efficiently with the public and all levels of the organization

Ability to handle multiple projects simultaneously

Ability to operate computer, copier, fax, and 10-key machine

Proficient in practice management system and Microsoft Office software applications

Basic accounting knowledge