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iFLY Indoor Skydiving · 2 months ago

Front Desk / Customer Service Representative

Frisco, TX

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

iFLY Indoor Skydiving is a global company that offers unique indoor skydiving experiences. They are seeking an enthusiastic Customer Service Representative to promote customer safety, sell experiences, and maintain a positive attitude while assisting customers.

LeisureSports

Responsibilities

Promote customer safety throughout their time in the wind tunnel and facility

Actively listen to guests to recommend and sell experiences that improve their time at iFLY

Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner

Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through

Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule

Participation in marketing related photography, video, and social content capture for promotional usage

Qualification

Exceptional sales skillsExceptional customer-service skillsBasic computer skillsConflict resolutionTeamworkCommunication skillsPositive attitude

Required

Must be 18 years of age or older

Weekend availability is required

High school diploma or equivalent (required)

Exceptional sales skills

Exceptional customer-service skills

Confidence in phone and face-to-face communication

Ability to resolve conflicts, to multi-task, and to understand customer needs

Friendly, upbeat, compassionate, and personable attitude

Integrity, punctuality, and professional appearance

Ability to work well within a team maintaining positive relationships

Basic computer skills

Benefits

Competitive Salary and performance bonus opportunities

Medical, dental, vision and supplemental plans

Paid time off (PTO) and; Parental Leave

Company Holidays

401k retirement investment

Private Wellness Coaching

Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)

Tuition reimbursement

Referral bonus program

Team member discount on retail merchandise and flight packages

Free flight time for team members and family

Ongoing training and development program

Company

iFLY Indoor Skydiving

Glassdoor3.4

iFLY is the world leader in design, manufacturing, sales and operations of wind tunnel systems for indoor skydiving.

Founded in 1998

Austin, Texas, USA

501-1000 employees

https://www.iflyworld.com

Funding

Current Stage

Late Stage

Total Funding

unknown

2021-09-21Acquired

Leadership Team

Matthew Ryan

iFLY Indoor Skydiving Group CEO

Aly Noormohamed

Chief Financial Officer

Recent News

Google Patent

Recirculating vertical wind tunnel

2025-02-16

Google Patent

Wind tunnel turning vane heat exchanger

2024-04-15

Google Patent

Recirculating Vertical Wind Tunnel

2024-04-15

Company data provided by crunchbase