Distyl · 2 months ago
Principal Advisor
San Francisco
Full-time
Onsite
Lead/StaffDistyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000. As a Principal Advisor, you will partner directly with CXOs across various industries to drive AI-led reinvention of customer operations, shaping strategic initiatives and influencing enterprise adoption of AI.
Artificial Intelligence (AI)Generative AIInformation TechnologySoftware
Responsibilities
Counsel CXOs on how AI can re-architect contact center and customer operations to drive measurable enterprise value (e.g., lower cost-to-serve, improved NPS, faster resolution times)
Identify and shape AI-led initiatives that deliver step-change impact across contact center automation, workforce orchestration, and real-time reasoning
Build and sustain deep, trusted relationships with customer experience, operations, and technology leaders
Lead negotiations and close $XXmm+ partnerships that unlock $XXXmm+ in enterprise value through AI-native customer engagement
Drive continued transformation efforts at key accounts to deepen Distyl’s impact and expand adoption
Be recognized as a thought leader in AI-driven CX transformation - tracking trends in conversational AI, automation, and intelligent customer experience systems
Develop a deep understanding of Distyl’s AI capabilities, ethos, and mission and how they uniquely apply to customer experience transformation
Qualification
Required
Proven success leading large-scale customer experience or contact center transformation initiatives ($XXmm+ impact)
Experience advising Fortune 1000 executives in CX, operations, or AI transformation
Deep understanding of contact center operations (e.g., workforce management, agent assist, case routing, QA, analytics)
Exposure to AI-driven CX solutions such as generative AI assistants, intelligent automation, or reasoning-based decision systems
Exceptional communication and storytelling skills with both technical and non-technical audiences
Demonstrated resilience and adaptability in dynamic, high-stakes environments
Strong desire to work closely with technologists and continuously refine solutions based on enterprise feedback
Company
Distyl
Distyl AI partners with blue-chip leaders to help them create the enterprises of the future.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$202MKey Investors
Lightspeed Venture Partners
2025-09-22Series B· $175M
2024-09-24Series A· $20M
2023-04-13Seed· $7M
Leadership Team
Arjun Prakash
Co-Founder, CEO
Derek Ho
Co-Founder, COO
Recent News
2025-10-27
Crunchbase News
2025-10-15
2025-10-02
Company data provided by crunchbase