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Macmillan · 1 month ago

Associate Manager, Training & Documentation

New York, NY

Full-time

Onsite

Mid, Senior Level

$57K/yr - $65K/yr

5+ years exp

Macmillan is a U.S. trade company that is part of the Holtzbrinck Publishing Group, known for publishing a broad range of award-winning books. They are seeking an Associate Manager, Training & Documentation to support teams affected by a new royalty system by documenting workflows, facilitating conversations about changes, and providing training on the documented processes.

BooksEducationInternetMedia and EntertainmentPublishing

Responsibilities

Conduct interviews with key stakeholders to build a detailed process document capturing all current steps

Collaborate with the project team, key stakeholders, and others to define and document workflows that will support users in the new royalties system

Identify any gaps in process that need to be addressed

Write and maintain training documentation for all areas of the business that interact with the royalties module. This documentation is expected to grow and develop over time

Participate in weekly project-related meetings

Serve as an information resource, develop resource materials, provide ongoing support Capabilities

Problem solving

Personal effectiveness and professionalism

Strategy and planning

Qualification

Training documentationBusiness analysisAnalytical skillsSoftware implementationProblem solvingPersonal effectivenessStrategyPlanningCommunication skillsTeam collaboration