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HonorHealth · 2 months ago

Patient Account Representative I - Patient Billing Services

Arizona, United States

Full-time

Onsite

Entry Level

1+ years exp

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The Patient Account Representative I will be responsible for billing and collecting, research, payment posting, charge entry, and ensuring timely reimbursement to medical providers.

Health Care

Responsibilities

Responsible for research and secure payment for insurance accounts: Follow up required daily accounts based on work queue assignment to reduce the A/R, Contact insurance companies to follow up on denials and correspondence. Review Charge review work queues as assigned

Responsible for research and secure payment for patient balances: Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R. Answer incoming patient calls. Process credit card payments and post within the patient billing system. Work return mail to update accounts to ensure accuracy

Performs routine data entry and/or review of claim edit work queues: Input charges for physician billing Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations. Review Charge review work queues as assigned

Handles all payments and correspondence received in the central business office. Creates payment batches and scans all correspondence into patient billing system, Posts payments and denials into patient billing system

Follows departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections process, Participate in daily DMS huddle, and all department meetings, Provide five-star customer service, to include patients, coworkers, vendors and management, Establish and maintain and efficient filing system, Maintain clean and organized work area, Communicates and engages effectively with others, Communicates and participates in training classes as needed to keep current with daily operations. Work in a team environment and participate in constructive feedback. Ability to handle numerous tasks simultaneously and with flexibility