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Alkami Technology · 21 hours ago

Implementation Specialist II

United States

Full-time

Remote

Mid Level

$75K/yr - $113K/yr

3+ years exp

Alkami Technology is a leading cloud-based digital banking solutions provider for financial institutions in the United States. The Implementation Specialist II role involves configuring products, testing customer configurations, and guiding customers through their user acceptance testing experience while collaborating with cross-functional teams.

BankingCreditFinanceFinancial ServicesFinTechSaaSSoftware

No H1B

Responsibilities

Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal groups to maintain timelines

Assist Technical Consultants with requirements-gathering efforts

Work with customers to gather configuration data from third-party vendors

Participate in customer and third-party vendor meetings

Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch

Perform functional and integration testing

Track and report project configuration and testing progress, escalating when needed

Research and resolve configuration and usability questions from end users

Become a subject matter expert for at least three Alkami products and vendor integrations

Maintain product knowledge as new enhancements and functionality are released in the application

Foster an environment that maintains good ticket performance and customer satisfaction

Work with team members on internal initiatives to improve team performance, foster team growth, and assist with meeting department and company goals

Capture needed documentation changes and provide feedback to the document owner

Communicate configuration and testing feedback to upstream teams to improve the product and implementation process

Other duties as assigned

Qualification

Cloud-based systems implementationSoftware configurationTestingTroubleshootingAtlassian tools JiraAtlassian tools ConfluenceBankingFinance experienceDesire to learnCommunication skillsOrganizational skillsAttention to detailTime management

Required

3+ years experience implementing cloud-based systems, working closely with technical teams, product owners, and project management teams

2-5 years experience interfacing with external clients, including written, telephonic, and face-to-face interactions

2+ years experience writing test cases and assisting clients with best practices for software testing

Ability to triage/troubleshoot software configurations

Excellent verbal and written communication skills and problem-solving abilities. This position requires extensive interaction on video calls, Slack, and email with our external customers, third-party vendors, and other Alkami employees

A general knowledge of software delivery processes and a deep desire to learn and progress into more complex roles

Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools

Excellent organizational and time management skills

Able to travel within the US as required by the business (approximately 10%)

Careful attention to detail in all aspects of the job

Preferred

Experience working with Atlassian tools, Jira, Confluence, and AIO Tests. Atlassian is integral to our processes and is used extensively within Alkami

Experience with Team City would be advantageous

Previous work experience within the banking or finance industries related to mobile banking applications is a plus

A general knowledge of Internet routing and related protocols