Adobe · 5 hours ago
Director – Customer Journey Management B2C
San Jose, CA
Full-time
Onsite
Director/Executive
$172K/yr - $327K/yr
15+ years expAdobe is a company focused on changing the world through digital experiences, and they are seeking a Director for Customer Journey Management B2C. This role is essential in shaping the B2C business future, driving strategic technical program execution, and ensuring tailored customer interactions across various channels.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Develop and put into action the program strategy for B2C products to align with business objectives and market trends, in collaboration with Product & Engineering
Lead cross-functional teams in managing large-scale programs across diverse global organizations
Coordinate complex technical programs, ensuring achievements are met, risks are managed, and dependencies are effectively prioritized. Develop detailed program plans, assign resources, track risks/issues, and manage dependencies across teams
Maintain a deep, technical end-to-end understanding of solutions, their upstream/downstream dependencies, and the critical changes needed to support initiatives. Identify potential risks, drive mitigation strategies, and ensure adherence to security, compliance, and regulatory standards
Serve as a connection between technical and non-technical collaborators, ensuring transparent communication regarding project status, risks, and deliverables. Engage and persuade collaborators at various levels, from frontline team members to VPs, SVPs, and C-level executives
Effectively relay information to technical and non-technical teams, offering perspectives on architecture decisions and guaranteeing clarity regarding program goals. Craft high-level presentations, messages, and program updates for senior leadership, ensuring they align with business objectives
Promote guidelines in portfolio management, program management, solution management, release management, quality, and scalability using agile methodologies. Drive portfolio data hygiene for data-driven decision-making, capacity planning, and roadmap priorities
Partner, coach & mentor team of technical program managers for execution & operational excellence, encouraging a culture of accountability, collaboration, and innovation
Qualification
Required
Over 15 years of technical program management expertise, including more than 5 years in a leadership capacity involving team supervision
Experience working with cloud platforms (AWS, Azure, Google Cloud) and enterprise integrations (APIs, microservices, middleware)
Background in managing Technical Programs within the B2C Industry
Expertise in agile methodologies, software development lifecycle, build processes, quality of services and overall release management
Strong critical thinking skills to link ideas with analytical and problem-solving abilities, incorporating data, metrics, and indicators to support execution and decision-making
Excellent verbal, written, and presentation skills, with the ability to tell a story, negotiate, persuade, and communicate with diverse audiences
Ability to manage multiple complex programs in a fast-paced environment, bringing to bear data-driven decision-making
Enthusiastic about achieving goals, customer-centric, and committed to improving customer experience, with a strong customer-centric attitude, team efficiency, and focus on metrics
Preferred
Bachelor's or Master's degree in Computer Science, Engineering, or a related field preferred, or equivalent experience
Benefits
Short-term incentives are in the form of the Annual Incentive Plan (AIP)
Certain roles may be eligible for long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase