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Triumph · 2 days ago

Associate Customer Success Manager - College Graduate Opportunity

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Triumph is a company focused on creating a seamless freight transaction network. They are looking for an Associate Customer Success Manager to support their Customer Success team in delivering high-quality experiences to clients, assisting with onboarding, relationship management, and internal coordination.

BankingCommercial LendingFinancial ServicesPayments

Culture & Values

Responsibilities

In partnership with other Customer Success Managers, assist in onboarding new customers, ensuring a smooth and welcoming transition into Triumph’s services

Support Customer Success Managers in conducting client check-ins, gathering feedback, and reinforcing value

Monitor customer engagement and satisfaction metrics, flagging potential issues for escalation

Help maintain accurate records of customer interactions, feedback, and progress using CRM tools

Participate in internal meetings and collaborate with cross-functional teams to support customer needs

Contribute to account health tracking by reviewing usage data and identifying trends

Assist in preparing materials for Quarterly Business Reviews (QBRs) and other client-facing engagements

Shadow senior team members to learn best practices in relationship management and consultative support

Respond to customer inquiries with professionalism and empathy, escalating complex issues as needed

Continuously learn Triumph’s products, services, and customer success methodologies

Perform other duties as assigned

Qualification

Customer successRelationship managementCRM toolsMicrosoft OfficeTask managementWritten communicationVerbal communicationTeam collaborationInitiative

Required

Bachelor's degree in Business, Communications, Marketing, or a related field

Strong written and verbal communication skills

Demonstrated interest in customer success, relationship management, or SaaS/tech services

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Proficient in Microsoft Office suite; familiarity with CRM tools (e.g., Salesforce) is a plus

Eagerness to learn, take initiative, and contribute to team success

Preferred

Internship or project experience in customer service, account management, or client-facing roles preferred

0 - 1 years' of experience in customer service, account management, or client-facing roles preferred

Benefits

Medical

Dental

Vision

Paid Time Off

401k

And much more

Company

Triumph

Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network.

Founded in 2010

Dallas, Texas, USA

1001-5000 employees