AppFolio · 2 days ago
SVP, Client Services
San Diego, CA
Contract
Hybrid
Director/Executive
$240K/yr - $300K/yr
15+ years expAppFolio is a technology leader powering the future of the real estate industry, and they are seeking a strategic, customer-obsessed Senior Vice President of Services to lead their growing Services organization. This role involves overseeing a talented team, driving customer retention and satisfaction, and architecting a customer-centric organization.
AnalyticsComputerInformation TechnologyProperty ManagementPropTechSaaSSoftwareWeb Hosting
Responsibilities
Lead and inspire a 300+ person Services organization across Customer Care, Customer Success, and Onboarding, driving measurable impact on customer retention, product adoption, and growth
Drive revenue retention and expansion by empowering the Customer Success organization to own renewals, contract negotiations, and expansion opportunities. Partner closely with Sales and Account Management to execute co-owned revenue targets, leverage playbooks for expansion motions, and align on pricing, packaging, and deal structures that maximize customer lifetime value
Partner with Sales, Revenue Operations, and Marketing leaders to design a connected, seamless customer journey and a unified customer experience
Architect and optimize organizational structures, playbooks, systems, and processes to deliver measurable impact, scale efficiently, and maintain world-class standards
Define and measure success with clear goals and metrics tied to customer satisfaction, adoption, retention, and lifetime value
Develop and mentor senior leaders while cultivating a culture of accountability, collaboration, & innovation
Represent the voice of the customer at the executive and board level, ensuring insights shape company strategy and priorities
Champion initiatives that strengthen customer trust and loyalty while driving meaningful business outcomes and scaling operations to support future growth
Qualification
Required
15+ years of leadership experience in Client Services, Customer Success, or related areas - ideally within SaaS or technology-driven companies
Proven success leading and scaling large, complex organizations (250+ employees) across multiple functions
Deep experience in organizational design and transformation during high-growth phases
A customer-first mindset with a track record of driving improvements in adoption, retention, and lifetime value
Exceptional talent builder - you know how to inspire, grow, and retain top talent
Strong operational expertise, with experience implementing systems, processes, and metrics that scale
Executive presence & collaboration skills to build trusted partnerships across the business and influence at the board level
Company
AppFolio
AppFolio is a cloud business management solutions provider for the real estate industry.
1001-5000 employees
H1B Sponsorship
AppFolio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (24)
2023 (22)
2022 (34)
2021 (51)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Investment Group of Santa BarbaraHeadline
2015-06-26IPO
2013-11-01Series Unknown
2009-08-18Series C· $8M
Leadership Team
Shane Trigg
President and CEO
Tim Eaton
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase