MCG Health · 2 months ago
Senior Gen AI Engineer, Salesforce Platform
United States
Full-time
Remote
Senior Level, Lead/Staff
$154K/yr - $216K/yr
8+ years expMCG is a leading healthcare organization dedicated to patient-focused care, and they are seeking a Senior Gen AI Engineer for their Salesforce Platform. The role involves leading the development of AI-powered solutions to streamline business operations and enhance efficiency across the organization.
Health CareMedicalWellness
Responsibilities
Design and deploy generative AI solutions to address internal operational challenges, such as automating routine workflows, summarizing data, and generating intelligent recommendations, while balancing speed, function, and long-term scalability
Build AI agents and automations with Agentforce (skills, actions, orchestration/guardrails) embedded in Sales/Service/CPQ workflows
Implement Einstein Copilot/Studio solutions (prompt flows, tools, actions) grounded in Data Cloud for retrieval and personalization
Create and secure APIs (REST/SOAP, Platform Events, Pub/Sub) to integrate CPQ, CLM, provisioning, licensing, and finance/ERP, and other systems
Collaborate across teams to flatten data silos and streamline data access including ETL pipelines and automated workflows
Build RAG-style patterns on Salesforce: indexing relevant objects/data in Data Cloud; implement grounding, safety, and evaluation loops
Serve as the technical lead for strategic planning, development, and execution of integrating AI solutions across business operations
Partner with business leaders, both technical and non-technical, to understand requirements and translate them into AI-powered solutions
Harden solutions for security/compliance (data residency, PII handling, row‑level access, audit, consent)
Contribute to CI/CD (SFDX, scratch orgs, Git branching), code reviews, and release management
Rapid prototyping of generative AI applications
Full-stack development from proof-of-concept to front-end UI
Evaluate, measure, and improve performance on a continuous basis
Collaborate with business stakeholders to prioritize new use cases for development and obtain feedback on existing solutions
Fine-tune language models and other AI capabilities to address organization-specific needs for custom use cases
Provide leadership, mentorship, and education to teams on leveraging AI solutions to improve operational effectiveness, fostering adoption and comfort with new technologies
Work with data scientists and business stakeholders to rigorously evaluate various strategies of optimizing prompts
Stay up to date on industry developments
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field
8+ years Salesforce engineering; 3+ years AI/automation at scale; proven delivery in Sales Cloud/Service/CPQ
Proven hands on experience with Salesforce Einstein, Agentforce, and Salesforce DataCloud
Strong Apex, LWC, SOQL/SOSL; Visualforce for legacy support; deep knowledge of limits and performance tuning
Proficiency in Python for AI service development; ability to read/extend notebooks; build lightweight APIs (FastAPI/Flask); write evaluation scripts; interact with LLM endpoints
API design and integration experience (REST/SOAP, Platform Events, External Services; MuleSoft or equivalent a plus)
Practical AI engineering experience: prompt design, tool calling, grounding/RAG, evaluation, guardrails, observability
Data design across Salesforce and Data Cloud (identity resolution, data sharing, segment activation)
CI/CD with SFDX and modern tooling (e.g., GitHub Actions, Azure DevOps, etc.)
Excellent collaboration with architects, admins, and business stakeholders
Familiarity with Azure or AWS cloud computing
Experience with process mapping, workflow design, and identifying operational inefficiencies
Experience in change management to drive adoption and integration of AI solutions across the organization
Problem-solving, consultative mindset with the ability to translate business challenges into AI-powered solutions
Ability to work autonomously
Excellent written and verbal communication skills with the ability to present to both technical and non-technical audiences, and executive audiences
Strong knowledge of software engineering best practices
Strong knowledge of business operations
Strong problem-solving and troubleshooting ability
Strong analytical ability for solving operational problems
Embody the ideals of the Ideal Team Player
Preferred
Candidates with a deep understanding of business operations and workflows are strongly preferred
Benefits
Remote work
Travel expected 4-8 times per year for company-sponsored events
Medical, dental, vision, life, and disability insurance
401K retirement plan; flexible spending and health savings account
15 days of paid time off + additional front-loaded personal days
14 company-recognized holidays + paid volunteer days
Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
LGBTQ+ Health Services
Pet insurance
Company
MCG Health
MCG Health, part of the Hearst Health network, provides unbiased clinical guidance that gives healthcare organizations confidence in their patient-centered care decisions.
201-500 employees
H1B Sponsorship
MCG Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (12)
2023 (2)
2022 (16)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2012-11-01Acquired
Leadership Team
Jim Stackman
Director of Contracts
Lynn Nemiccolo
Chief Customer Officer
Recent News
2025-10-07
Company data provided by crunchbase