Amaze Health · 2 months ago
Healthcare Customer Service Representative - High-Stress Environment
Denver, CO
Full-time
Onsite
Entry, Mid Level
$26/hr - $30/hr
2+ years expAmaze Health is dedicated to empowering patients with the tools and resources needed to navigate their healthcare. They are seeking a resilient and empathetic Healthcare Customer Service Representative to manage high volumes of calls and assist patients with complex healthcare systems and insurance issues.
Health CareInformation TechnologymHealthMobile AppsSoftware
Responsibilities
Handle inbound and outbound calls related to health insurance plans, billing inquiries, coverage disputes, and care coordination
De-escalate emotionally charged situations with empathy and professionalism
Educate members on ACA Marketplace and Medicare plan options, eligibility, and benefits
Resolve complaints, process cancellations, and troubleshoot service issues
Maintain accurate documentation of all interactions in CRM and EHR systems
Collaborate with internal departments to resolve complex issues
Stay current on federal and state healthcare regulations, especially ACA and Medicare updates
Meet performance metrics including call resolution time, customer satisfaction scores, and compliance standards
Qualification
Required
Minimum 2 years of experience in a healthcare call center, preferably in ACA Marketplace or Medicare sales/support
Proven ability to handle high call volumes and irate customers
Strong verbal and written communication skills
Familiarity with HIPAA regulations and handling PHI
Proficiency in CRM and EHR systems (e.g., Epic, Salesforce)
High school diploma or equivalent; college coursework in healthcare or communications preferred
Preferred
Experience working in environments with poor infrastructure or limited support
Background in outbound sales or retention for health plans
Bilingual (Spanish/English) highly desirable
Certification in customer service or healthcare administration
Benefits
Medical, dental and vision insurance
401K
Paid time off
Company
Amaze Health
Amaze is a revolutionary company that empowers and enables people to take charge of their own healthcare.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.84M2019-11-01Seed· $0.84M
2019-01-05Angel· $0.25M
2018-04-01Angel· $0.75M
Leadership Team
David Silverstein
Founder and CEO
Recent News
Company data provided by crunchbase