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Fairstead · 1 day ago

Resident Services Coordinator

Findlay, Ohio, United States

Full-time

Onsite

New Grad, Entry Level

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. The Resident Services Coordinator provides support and referral services to residents in subsidized multifamily properties, coordinating programs and services to help them maintain and improve their quality of life.

ConstructionReal Estate

Responsibilities

Work collaboratively with residents to survey their interests in programming and related activities

Host quarterly meetings with residents

Develop an outcomes-based work plan for the community

Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors

Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events

Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health

Help facilitate voter registration drives

Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes

Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications

Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues

Provide crisis intervention support

Provide fundraising support for grants, special events, and campaigns

Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas

Develop and execute or facilitate family development and parenting events for all populations

Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements

Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home

Coordinate non-profit partners and community organizations programming on site or offsite

Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events

Serve as resident liaison for community meetings and social services, programs, and events

Identify issues and opportunities ongoing to better serve residents and support Fairstead’s mission

Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events

Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state, and federal guidelines

Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance

Maintain consistent documentation of program activities, case management notes, and reports

Perform other related duties as required

Qualification

Bachelor’s degreeLMSWMicrosoft Office SuiteData tracking systemsBilingual in SpanishCustomer service skillsWrittenOral skillsInterpersonal skillsAttention to detail