SMA America · 1 week ago
Order Management Specialist
Rocklin, CA - Hybrid
Full-time
Hybrid
Mid Level
$25/hr - $29/hr
3+ years expSMA America is a company focused on innovative solar technology that enhances photovoltaic systems. They are seeking an Order Management Specialist to manage order fulfillment for key partner accounts, ensuring accurate billing, resolving issues, and providing excellent customer service.
Renewable EnergySolar
Responsibilities
Facilitate end-to-end order process steps, identify, and resolve problems and successfully meet deadlines. Ensure accurate billing and error-free transactions
Work collaboratively in cross-functional teams to continuously drive improvement on all related processes, work instructions, and procedures to ensure optimal customer experience and efficiency
Research and apply data from SAP functions to resolve issues and proactively communicate order status to partners; import reports in Excel spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management
Train and mentor new team members ensuring successful onboarding and education
Obtains freight quotes through TMS Freight portal
Attend weekly or bi-weekly Open Order Meetings for their respective segment. Reviews and manages open order report. Update orders and reports any new expected delivery dates for revenue forecast
Provide excellent customer service by researching incoming customer inquiries
Sale force data entry- Create ship to accounts. Responsible for closing out Sales Force Opportunities for Sales
Responsible for Sales RMA returns and credit requests
Manage communication with Sales department, accounting, logistics and customer
Creates delivery notes and mange communication with Accounts Receivables for smooth transition into the 3PL Footprint system
Responsible for daily order allocation, monitoring inbound material, and on hand material availability
Responsible for testing in the test system for new implementations
Responsible for warranty verifications and update data in response to inquiries from the Contact Center
Collect, identify and mange resellers certificates for tax exemption
Other duties as may be required or assigned
Qualification
Required
At least 3 - 5 years of experience in an administrative or logistical support role are required
Proficiency in the English language, both written and verbal, is required
Attention to detail and a high level of accuracy are required
Ability to analyze and solve problems effectively
Ability to multi-task
Team Collaborator
Preferred
Associate degree in business or logistics is strongly preferred
Knowledge of SAP/ Salesforce is recommended
Order Management and customer service skills
Knowledge of logistics and freight forwarders (FedEx, TMS etc.) recommended
Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is strongly preferred
German and/or Spanish language skills are a plus
Benefits
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
401(k) plan with company match
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Company
SMA America
SMA America offers photovoltaic system technology and support services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
P
Peter Drews
Co-Founder
R
Reiner Wettlaufer
Co-Founder
Recent News
2025-09-09
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2025-08-27
2025-08-27
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