Lockstep Technology Group · 2 months ago
Sr. Voice Engineer - Cisco/Microsoft
Baton Rouge, LA
Full-time
Hybrid
Senior Level
7+ years expLockstep Technology Group is a leading IT solutions provider focused on digital transformation and cloud architecture. They are seeking a CCIE Collaboration Architect to design, optimize, and lead enterprise-grade communication solutions across Cisco and Microsoft ecosystems.
ConsultingInformation TechnologyLegal
Responsibilities
Architect & Implement: Design, deploy, and manage Cisco Unified Communications solutions, including CUCM, Unity, Expressway, and Jabber
Webex & Cloud Collaboration: Administer and support Webex cloud and hybrid deployments, ensuring seamless integration with existing UC infrastructure
Microsoft Teams Enablement: Lead configuration and optimization of Microsoft Teams, including Direct Routing, SBC integration, and Teams Rooms
Interoperability & Integration: Ensure smooth interoperability between Cisco UC and Microsoft Teams environments to deliver unified, user-friendly communication experiences
Troubleshooting & Optimization: Monitor, diagnose, and resolve real-time communication issues (voice, video, messaging) to minimize downtime and maintain service quality
Security & Compliance: Partner with Network, Security, and Application teams to maintain secure, compliant, and resilient UC environments
Incident Response: Lead root cause analysis (RCA) and participate in on-call escalations for collaboration systems incidents
Documentation & Best Practices: Maintain detailed architecture and configuration documentation, and contribute to change management and operational standards
Auxiliary Systems: Support related UC technologies, including call recording, voicemail, telepresence, and conference room solutions
Qualification
Required
7+ years of hands-on experience in Unified Communications and IT infrastructure
Active CCIE certification
Advanced technical expertise in: Cisco UC Suite (CUCM, Unity, IM&P, Expressway, Webex), Microsoft Teams administration and hybrid voice deployments, Session Border Controllers (Cisco CUBE, AudioCodes, Ribbon), Real-time media protocols (SIP, RTP, SRTP, QoS), Directory service integrations with collaboration tools
Strong troubleshooting capabilities and a structured, analytical problem-solving approach
Preferred
Experience leading hybrid or full cloud collaboration migrations (on-prem to Webex or Teams)
Familiarity with ITSM tools (e.g., ServiceNow) and enterprise monitoring platforms
Scripting and automation skills (Python, PowerShell) for UC administration
Additional certifications such as: Microsoft Teams Voice Engineer, ITIL Foundation, PMP or Agile project management
Benefits
Medical, dental, and vision insurance
401(k) Plan
Short-term/long-term disability and life insurance
Flexible PTO
7 company-paid holidays and 1 floating holiday
Employee Assistance Program (EAP)
Company
Lockstep Technology Group
Lockstep Technology Group is an IT consulting firm.
201-500 employees
H1B Sponsorship
Lockstep Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Renovus Capital Partners
2017-12-05Private Equity
Leadership Team
Scott Anctil
Managing Partner | Founder ► Business Analysis Executive ♦ Technology Deployment ♦ IT Solutions
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