NISC ยท 2 months ago
Intern - Customer Care & Billing Implementations
Bismarck, ND
Internship
Hybrid
Intern
Start in 2026 SummerNISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 940+ utilities and telecoms across North America. They are seeking an intern for their Broadband Service Implementation team, where the role involves providing customer support, assisting with application support, and coordinating training tools and project resources.
ComputerSoftware
Responsibilities
Provides superior customer support to internal and external customers in all encounters
Assists customers in several aspects of application support including troubleshooting and on-going support
Assist Data Entry for members in migration projects
Coordination of training tools and project resources
Preparation of Data Validation tools for Special Projects
Assist in initial configuration of Training / Test Environments
Responsible/Assist for email communication with external customers
Prepares Cases and follow-up to resolution
Follows up with customers on recommended changes or resolutions on Cases waiting on customer response
Follow up with Member/Customers on requests and procedures
Assists with mass communications to Member/Customers
Gather, maintains and audits Member information in the configuration database
Utilizes all support tools as directed
Conveys customer feedback to product development staff as appropriate
Running member site reports for evaluation in preparation for migration projects
May be called upon to assist in other support areas
Assist in reviewing system and training documentation
Other duties as assigned
Qualification
Required
Current applications submitted will be under consideration for Summer 2026 (May - August)
Provides superior customer support to internal and external customers in all encounters
Assists customers in several aspects of application support including troubleshooting and on-going support
Assist Data Entry for members in migration projects
Coordination of training tools and project resources
Preparation of Data Validation tools for Special Projects
Assist in initial configuration of Training / Test Environments
Responsible/Assist for email communication with external customers
Prepares Cases and follow-up to resolution
Follows up with customers on recommended changes or resolutions on Cases waiting on customer response
Follow up with Member/Customers on requests and procedures
Assists with mass communications to Member/Customers
Gather, maintains and audits Member information in the configuration database
Utilizes all support tools as directed
Conveys customer feedback to product development staff as appropriate
Running member site reports for evaluation in preparation for migration projects
May be called upon to assist in other support areas
Assist in reviewing system and training documentation
Other duties as assigned
Basic knowledge of Project Management processes and theory
Basic knowledge of Service Level Management (SLM) best practices
Excellent verbal and written interpersonal and communication skills
Excellent presentation and training skills
Excellent telephone etiquette and an ability to deal effectively with Member/Customers
Excellent research and problem solving skills with a strong attention to detail
Strong PC skills
Ability to effectively lead, influence and teach others
Ability to organize and prioritize
Ability to interact in a positive manner with internal and external contacts
Ability to work independently, as well as in a team environment
Commitment to NISC's Statement of Shared Values
High School diploma or equivalency required
Pursuing Bachelor's Degree in a business-related field
Company
NISC
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Art Lancaster
Executive Product Manager
Recent News
Morningstar.com
2025-09-23
2025-07-17
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