ServiceNow · 3 weeks ago
Senior Engagement Manager
Orlando, FL
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The Senior Engagement Manager is responsible for overseeing the timely and budget-conscious delivery of projects, ensuring customer satisfaction and successful outcomes through collaboration and effective management of resources and risks.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead the delivery team throughout the engagement, often in collaboration with a services partner
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered
Understand the goals and align the deliverables accordingly
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success
Be the single contact to encourage collaboration and customer agreement on proposed solutions
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Creativity with comfort running projects independently
Experience driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase