ServiceNow · 1 month ago
Senior Engagement Manager
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$122K/yr - $213K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Senior Engagement Manager is responsible for overseeing the timely and budgeted delivery of defined solutions, ensuring collaboration with the customer project team and managing various aspects of the project to achieve desired results.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead the delivery team throughout the engagement, often in collaboration with a services partner
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered
Understand the goals and align the deliverables accordingly
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success
Be the single contact to encourage collaboration and customer agreement on proposed solutions
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
Lead the delivery team throughout large complex engagements, often in collaboration with a services partner
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
Qualification
Required
Minimum of 10+ years of high-tech/SaaS industry experience
7+ years in Customer Engagement roles
Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
Prior experience with implementing or supporting ServiceNow products in an Enterprise
Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
Experience with analytics and understanding of metrics and KPIs (as defined)
Thought leadership and strategic thinking
Ability to gather and analyze data to understand the pros and cons of different decisions and options
Ability to communicate abstract ideas clearly and independently manage complex project objectives
Excellent negotiation and persuasion skills
Facilitation skills in leading and planning meetings, reviews, and retrospectives
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
Travel up to 40%
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Crowdfund Insider
2026-01-17
2026-01-16
Company data provided by crunchbase