ServiceSource ยท 2 months ago
Personnel Assistant II
Eustis, FL
Full-time
Onsite
Entry Level
1+ years expServiceSource is a champion for people with disabilities, seeking to make an impact through their innovative workforce. The Personnel Assistant II plays a crucial role in processing personnel actions, onboarding, and providing customer service, while also managing various military HR tasks and ensuring compliance with procedures.
Assistive TechnologyCustomer ServiceElder CareNon ProfitReal EstateService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Conduct effective briefings on basic military HR topics, accessing basic HR automated systems, reviewing documents for completeness and accuracy, identify and resolve discrepancies, and provide timely and courteous customer service
Effectively handle routine customer inquiries via telephone, email and in person; coordinate with supported unit administrative personnel; conduct Soldier interviews; process personnel actions; initiate and process automated checklists; access standard automated systems such as IPPS-A, INPROC/OUTPROC, TRANSPROC, ATRRS; update emergency casualty documents and personnel records; scan and upload document images for electronic filing, perform RAPIDS/DEERS administration and military ID card issuance
Perform as an effective military HR specialist within the confines of military personnel work centers that include Confidential Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Trainee/Student Personnel Actions, Casualty and Line of Duty Management, Strength Management, Career Management, Records Management, Member Profile Management, Administrative Services, Transition Processing, Retirement Services
Follow clearly detailed procedures in performing tasks in a sequential manner
Cross train in all other areas under the contract to act as a back-up supporting staffing shortages or special projects when needed
Collect workload and performance information using established quality control metrics within the HR work center
Screen reassignment rosters and processes military personnel for reassignment
Prepare separation documentation, handle official mail, and maintain local administrative files
Make Identification (ID) tags
Maintain required certifications for job specific accesses
Perform other responsibilities as assigned
Qualification
Required
High school diploma or General Educational Development (GED) required
Must be able to pass and obtain a government DOD personnel security clearance required
Must have basic knowledge and experience with protecting PII and PHI
Must have knowledge of military related abbreviations and acronyms
Must possess basic knowledge of related HQDA governing directives, military HR personnel policies, and installation-level operating procedures
Must possess effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities
Must have experience with any Human Resources Information Systems HRIS
Must have effective organizational skills, administration, attention to detail and communication skills both verbal and written
Must be customer service oriented
Must be able to organize/monitor/distribute information to the customer independently
Must have the ability to speak before large groups of customers
Preferred
Must have 1-2 years of experience in Military Human Resources services and Office Administration preferred
Possess proficiency and knowledge across a variety of military human resources (HR) functional areas preferred
Knowledge of IPPS-A, iPERMS, ATRRS and/or DEERS is a plus
Must be familiar with MS Office (Word, Excel and PowerPoint)
Benefits
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
Company
ServiceSource
ServiceSource is a 501(c)(3) nonprofit organization with a mission to facilitate services, resources, and partnerships to support people with disabilities, their families, caregivers, and community members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Patterson
Chief Executive Officer
Nate Hoover
Chief Financial Officer
Company data provided by crunchbase