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Ahlstrom · 2 days ago

Technical Customer Service Engineer

Rhinelander, WI

Full-time

Hybrid

Mid Level

3+ years exp

Ahlstrom is a global leader in combining fibers into sustainable specialty materials. The Technical Customer Service Engineer is responsible for overall customer quality improvements and quality issue resolution, working closely with various teams to enhance product value and ensure customer satisfaction.

Paper & Forest Products

Responsibilities

Must follow Ahlstrom's manufacturing and hygiene processes, procedures and policies, as applicable to the position’s areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper

Lead quality improvements and implement permanent solutions

Create and periodically review specifications for customers to ensure that our products meet the customer fitness for use applications and are aligned with manufacturing capabilities

Conduct regular visits to key customers and product enhancement follow-up visits

Resolve and reduce customer claims

Develop understanding of our manufacturing processes and customer’s capabilities to create value

Assist manufacturing in reducing process and product variability

Champion development projects for the commercial group while actively identifying areas of opportunity and potential solutions

In order to participate in trials, must have work hours flexibility

Qualification

Papermaking skillsProcess managementCustomer technical serviceLean Six SigmaStatistical Process ControlMicrosoft OfficePI HistorianProficy databaseInterpersonal skillsProblem solving

Required

Bachelors Degree Preferred

Applicants must be currently authorized to work in the United States on a full-time basis

Minimum of 3 years' experience in paper or related industry experience, with papermaking and process management skills preferred; previous customer technical service experience (or similar) a plus

Proficient in Microsoft Office software and willing and able to learn new systems (Lean Six Sigma, structured problem solving, Statistical Process Control, JD Edwards, etc.)

Knowledge of PI Historian and Proficy database a plus

Excellent interpersonal skills, particularly with customer interaction

Able to travel 25% to 50% of time