Apply on Employer Site

Supio · 2 days ago

Customer Success Manager

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $150K/yr

3+ years exp

Supio is seeking Customer Success Managers to serve as the primary point of contact for clients, ensuring they achieve maximum value from the company's products and services. This role focuses on relationship management, customer education, and problem-solving to drive customer satisfaction and growth.

Artificial Intelligence (AI)MarketingSoftware Engineering

Responsibilities

Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization

Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives

Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements

Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions

Create customized success plans and provide training to help customers realize value quickly and effectively

Act with urgency to accelerate time-to-value and remove any barriers to customer success

Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities

Proactively address concerns, resolve issues, and work cross-functionally to prevent churn while identifying upsell and cross-sell opportunities

Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage

Present business cases for renewals and expansions while maintaining focus on customer value realization and long-term partnership development

Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations

Help customers optimize their use of our platform and achieve their business objectives

Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations

Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions

Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to improve customer outcomes continuously

Qualification

Customer Success ManagementCRM PlatformsAnalytical SkillsAI ToolsCommunication SkillsProblem-SolvingData AnalysisInterpersonal SkillsStrategic ThinkingProject Management